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All reviews front desk breakfast buffet is silicon valley coffee maker nice hotel santa clara the breakfast area fitness center location is great great business great place to stay first choice business travel home away from home great breakfast rose hgi
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Reviewed 3 June 2018

We stay in HGI Cupertino almost 1-2 weeks a year. The most recent visit is a bit disappointing, especially the front desk.

We walked in a week earlier to ensure we have connecting rooms. Upon check-in, front desk assigned us rooms next to each other. Called again, and were told that they couldn't move our rooms even though they have connecting rooms available.

We have another occasion where our rooms were not cleaned, and front desk told us if we had the do not disturb sign put on at "any time" of the day, then they would not clean our rooms. Furthermore, in order to compensate, we have to bring our towels, and cleaning accessories back to rooms ourselves for a hotel at this price range.

We used to love this location, the clean, modern, and friendly HGI next to cupertino. Unfortunately, the recent experience we have is a disappointment. We were treated almost like employee who works here.

Room Tip: Look for other options, if you are paying for 300$ for this
  • Stayed: May 2018, travelled with family
    • Location
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Thank Wayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

We got prices from several hotels in the area for family member coming from Hawaii and the east coast. This hotel was the best! We all loved the area in the lobby where we could all meet one night it was perfect!

  • Stayed: May 2018, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank eymhawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Customer service awesome. Greeted with friendliness. Early check in with no issues. Room arrived very clean and organized! Free morning coffee added perk! Parking very open with no issues! Will be returning soon!

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Susie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

But they need to be a little bit more responsive to guests’ needs. Nonetheless, I would choose this location in the future knowing what I know now. Nice cozy restaurant, good food (dinner only). Breakfast needs some work.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank pekcan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2018

This hotel is well managed, its clean and comfortable and its in a great location close to shops, gas station and Highway. Apple's new campus is just a few minutes walk away. There is a small gym and a small pool for kids to soak in. We have used this hotel many times over the years both before and after the renovation. Its good value for money. Very helpful staff too. If you need sewing kit, more coffee or whatever, just ask at the front desk.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Pui Pak T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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