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Reviews (47)
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28 - 33 of 47 reviews
Reviewed 19 October 2017

We've stayed at the del several times and have decided to stay a couple times a year in the future. It is a perfect place in a perfect locale. Stay on the property or travel around the area. All the staff in engaged in making it a special time. All of them. Food is excellent.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Curio – A Collection by Hilton
Thank R5731UOkeithb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold R, Director of Beach Village at Beach Village at The Del, responded to this reviewResponded 25 October 2017

Dear R5731UOkeithb,

Thank you for sharing your review. From our dedicated staff to our delicious cuisine, we are delighted to hear you enjoyed your stay with us at Beach Village at The Del. Should you return to Coronado Island in the future, it would be our pleasure to welcome you back for another incredible experience.

Sincerely,

Nick Untermann
Director of Beach Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Planned most of the things they had to offer only arrive with no one knowing we had reservations for anything and no one directing us where to go so we figured it out even missing out on a couple things. Breakfast buffet was good the first day of the second pancakes were burned room was beautiful. Never received our $100 a day credit upon checkout. No transportation from airport, vip entrance very confusing to get to by Uber. No tour upon arriving. Prices for food outragous, kids lunch is $20 each (burger with burned bun and fries) by the poolside cabana, $50 for 4 hot dogs and buns by bon fire. There is Subway and dominoes close by if you want to go off the resort. No itinerary of excursions upon arrival which we had reservations for. We loved the beach and the room but service was horrible. We spent $6,000 for 2 nights as we got the best room, loft suite ocean view and expect better service for the money.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Curio – A Collection by Hilton
Thank briantG5628SI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold R, Director of Beach Village at Beach Village at The Del, responded to this reviewResponded 21 October 2017

Dear briantG5628SI,

We appreciate you taking the time to share your review. While it is delightful to hear you enjoyed our beautiful property and luxurious accommodations, it is disappointing to hear that every aspect of your stay did not exceed expectations. We aim to provide dedicated staff and impeccable guest services, and we truly apologize for the lapse in attention. At your earliest convenience, please do not hesitate to reach out to us at Nicholas.Untermann@hoteldel.com so that we may resolve any further issues. We hope to have the opportunity to restore your faith in The Del in the future.

Sincerely,

Nick Untermann
Director of Beach Village

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Reviewed 11 October 2017

Nice property and great location. The service was awful; the main pool was GROSS; trash and food; lazy staff. Management had to be pushed to go see the problem. At these prices this is something that just shouldn't happen. The parking was awful; had to return to valet station 4 times to just try and get out of the property.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Curio – A Collection by Hilton
Thank L3239UUchristopherc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold R, Director of Beach Village at Beach Village at The Del, responded to this reviewResponded 13 October 2017

Dear L3239UUchristopherc,

Thank you for taking a moment to share your thoughts. While we are delighted to hear you admired our beautiful property and prime location, we regret that not every aspect of your stay exceeded expectations. We appreciate your feedback regarding our guest services and pool area and have made note of them for the future. Should your travels find you back on Coronado Island, we hope you’ll reconsider another stay with us.

Sincerely,

Nick Untermann
Director of Beach Village

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Reviewed 7 October 2017

We stayed September 25-29. We had a few minor things at check in with getting into our room but guest services team was excellent and provided drinks and food by the pool while they fixed the issue. Our 1st night we returned from dinner to find champagne and chocolate covered strawberries for our anniversary. The room was beautiful and we had a great view of the beach. Room 1105 was a cottage room. We loved sitting on our patio and listening to the waves every morning and evening. I would recommend that house keeping cover the outdoor cushions at night because when we would go out to enjoy the patio in the morning they were soaking wet from the dew. The outdoor soaking tub also looked like it needed cleaned. We had a great time regardless and are now spoiled by the great service and room we had. Can’t wait to return.

  • Stayed: September 2017, travelled as a couple
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1  Thank Keybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold R, Manager at Beach Village at The Del, responded to this reviewResponded 11 October 2017

Dear Keybean,

It was an honor to welcome you to Beach Village at The Del for your 25th anniversary, and congratulations again! Thank you for sharing such kind words about your stay. From enjoying our special anniversary treats to admiring the picturesque views outside your room, it sounds like every aspect of your stay exceeded expectations. We look forward to welcoming you for another exquisite experience.

Sincerely,

Nick Untermann,
Director of Beach Village

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Reviewed 29 September 2017

First, a huge shout out to Carlos Zelaya because it was he who made our experience so wonderful. He took care of every detail of our stay and I had no complaints which is not my ordinary experience in my many travels. Also, Jessica was wonderful too! The setting of this hotel is beyond beautiful and the moment you enter the property you experience privacy and luxury at its best. We had an ocean front cottage suite and it exceeded our expectations. The buffet breakfast that is included also exceeded my expectations..the selection and service was phenomenal too. We ate at 1500 and Shearwater and the food and service there was also wonderful. We did go from Sunday to Tuesday and I will admit that Sunday was a bit crowded at the main hotel but when Monday came, the property was so much more quiet, even the main hotel Del. The Hotel Del can be a circus but this property gives you a completely different experience and well worth the dollars if you are looking for privacy and luxury in a gorgeous setting. Visit this property anytime but if you like less crowds go midweek. I am a VERY picky traveler and recommend this property without hesitation!! It IS pricy but well worth it, trust me!

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Curio – A Collection by Hilton
Thank swimsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harold R, General Manager at Beach Village at The Del, responded to this reviewResponded 3 October 2017

Dear swimsmart,

It was such a joy to read your kind words. From the first moment at check-in to your last few minutes with us, you painted an incredible picture of your exceptional stay at Beach Village at The Del. We are delighted your experience exceeded expectations and look forward to welcoming you back for another perfect visit.

Sincerely,

Nick Untermann
Director of Beach Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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