During a recent business trip, I stayed at the Crowne Plaza in Concord, CA. I booked a room on the fly using my company's trip app and accidentally booked the wrong day. When I showed up the woman at the front informed me that I did not have a room. When she looked up the reservation she said that I was supposed to be here yesterday. I told her I accidentally booked the wrong day.
Unconcerned she blew it off and told me she could get me a room for that day, but charge me the current rate (which was higher). I don't mind the higher charge, but I asked her to refund the no show fee that I was charged for not showing up the day I was supposed to be there. She wouldn't refund the charge and in order for it to be refunded I needed to speak to their accounting department. Wait...huh?
I've called their accounting person several times to dispute the no show late charge and every time I called I got a voice mail. I have left several messages and nobody returns my call. Fed up, I called their corporate offices and they told me I need to speak with the hotel's accounting department. I told them nobody returns my calls and they said someone would get back to me within 48 hours. Guess what...you got it...nobody called me back.
This has been ridiculous. I just want to speak to someone. If they didn't refund my no show charges, fine. But someone needs to respectful and returning my phone call. I've turned this over to my credit card company to dispute. Maybe someone will speak with American Express.
On the quality of the rooms...ugh. Disgusting...they smelled of mold and are very old. I have to laugh....I thought it was just me, but someone else also commented on here about their long hallways. I swear that woman at the front desk hated me and put me in the very last room. I walked forever to get to my room. Thankfully I was only there for one night.
If you can at all cost avoid this place. I will never stay here again. I would be happy to talk with someone and change my write up on the no show charge if someone from the Crowne Plaza had the decency to return a phone call.
- Official Description (provided by the hotel):
- The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more less
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- Also Known As:
- Crowne Plaza Concord Hotel Concord
- Concord Crowne Plaza