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Reviewed 21 December 2023

We stayed in two room villa. Everything is excellent. Great location with beautiful view and near airport. Dinning room has 270 degree scenic view. Food is excellent. Butler provides exceptional service.
Truly a luxury experience.

Room tip: The butler does airline check in and picks the best seat for viewing of Himalayas during the flight. The swimming pool is 5.5 feet deep.
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Catherine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agraj Tyagi, Other at COMO Uma Paro, responded to this reviewResponded 23 December 2023

Dear CatherinecV2038LF,

Thank you for taking the time to share your exceptional experience. We're thrilled to hear that every aspect of your stay, from the stunning location to the breathtaking views and the proximity to the airport, contributed to your satisfaction.

It brings us immense joy to know that our dining room's panoramic vista added to your dining pleasure, and we're delighted that you found our culinary offerings to your liking. Our team strives to provide nothing short of exceptional service. Your feedback has been shared with butler and other colleagues.

We look forward welcoming you to COMO Uma Paro!

Agraj Tyagi
Rooms Division Manager

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Reviewed 1 December 2023

Hotel is centrally located in Paro and close to Paro shopping area and international airport. Reception and hotel staff is very welcoming and polite & extremely humble. House keeping and service is extremely good. Mr. Kailash Rana, F&B Manager and his team was prompt and helpful in serving meals of our choice and liking.

Date of stay: November 2023
Trip type: Travelled with family
Thank AjayGupta2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agraj Tyagi, Other at COMO Uma Paro, responded to this reviewResponded 11 December 2023

Dear Mr. Gupta,

We thank you immensely for your gracious feedback . We're thrilled to hear about your positive experience and that our team's warm hospitality made your stay memorable.

It's delightful to know that our reception staff, along with the entire team, could make you feel genuinely welcomed and attended to your needs with utmost courtesy. We're glad to hear that our housekeeping and service standards met your expectations.

Your feedback has been passed on to Mr. Kailash Rana and other team members. We take pride in ensuring prompt and personalized service, and it's fantastic to learn that they could cater to your meal preferences.

We deeply appreciate your kind words and hope to have the pleasure of welcoming you back to COMO Uma Paro.

Warm regards,
Agraj Tyagi.
Rooms Division Manager

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Reviewed 5 November 2023 via mobile

From the moment you are Greeted by the Uma Staff at Paro airport, you know that you have chosen the Right Hotel.You are then driven to Uma, ( mere 10 minute drive) and you realize have arrived in Paradise.
From the Welcome, one quickly realized that the Staff , from Top Management down, were sincere people….not Yes Sir, No Sir, but genuine people, really wanting you to feel at home. All speaking excellent English.
We were taken to our Amazing Villa, and chilled out after our long journey.
The following days, we were driven,with our Guide, to Monasteries, Amazing scenic vantage points, and I could go, on and on.
Time flies and our visit to Amazing Bhutan and the Fantastic Uma Como came to an end.
We shall return…
Thank you Uma for your kindness and care🙏🙏🙏🙏

Room tip: Just avoid the Rainy season, not even Uma can avoid that!!
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Jeremy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agraj Tyagi, Other at COMO Uma Paro, responded to this reviewResponded 28 November 2023

Dear Jeremy R,

Greetings from COMO Uma Bhutan! Thank you for your 5* star rating and wonderful feedback on Trip Advisor.
We are delighted to hear you enjoyed your stay at our property and the Itinerary. I have forwarded your feedback to all of the team members. The Team is always grateful to your genuine feedback
.
We will be happy to welcome you back to COMO Uma Bhutan once again.

With best regards,
Agraj Tyagi
Rooms Division Manager

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Reviewed 3 November 2023 via mobile

I chose the 6 day itinerary with COMO hotels, staying at both Como Uma in Paro as well as 2 nights in Como Punakha valley. I still can’t decide which was my favourite. Both have beautiful locations, natural and beautiful rooms and architecture. The staff is wonderful and makes you feel at home as soon as you arrive. The food is delicious and healthy with both local and western food options.
The guides and drivers are absolutely fantastic and fun, and the itinerary was made for us to see the best highlights of Bhutan - they are knowledgeable, interesting, attentive and always accomodating little whims and wishes all along the trip. Loved every single day of it!
The only little wish I would have, would be for them to increase the Spa spaces and facilities, they have 1-2 treatment rooms so Book ahead for that wonderful massage once you are done with hiking for the day:) I could imagine a little jacuzzi outside with that great view to relax in, and a steam bath or some more real COMO Spa features, that would make it just that little more perfect!
I greatly recommend both properties highly!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank susanneanddave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agraj Tyagi, Other at COMO Uma Paro, responded to this reviewResponded 11 December 2023

Dear Susanneanddave,

Thank you for taking the time to share your incredible experience. It's truly heartwarming to hear that you enjoyed your stay at both Como Uma in Paro and Como Punakha Valley.

We're thrilled that you found the food delicious and healthy, catering to varied tastes.

We're especially pleased to hear your praises for our guides and drivers. They are indeed integral part of our tailored itineraries

Your feedback regarding our spa facilities is greatly valued. We're continuously looking for ways to enhance our guests' experiences, and your suggestion for additional spa features, like a jacuzzi with a breathtaking view and more treatment rooms, is duly noted.


Warm regards,
Agraj Tyagi
Rooms Division Manager

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Reviewed 30 October 2023 via mobile

High quality report that loses a star relative to its fellow high end hotels in Bhutan because the experience while trying to be personal feels more corporate. There’s no “ vibe “. The amenities are there but it feels more like a show. You are offered archery, you don’t witness it. You are on gorgeous grounds but it’s disconnected, like being on a golf course vs “ feeling “ the country you are in.

Pros: The villa comes with a butler which is a wow experience and the views are stunning. The hot stone bath was fabulous as was the massage. Con: The bar and dining room had a dullness. And in a serene place as this, perhaps ask guests to restrain from video chats in public spaces.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank bigearslargeyes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agraj Tyagi, Other at COMO Uma Paro, responded to this reviewResponded 11 December 2023

Dear Bigearslargeyes,

Thank you for sharing your thoughts about your recent stay with us. We genuinely appreciate your feedback and take your comments seriously as we continuously strive to improve our guests' experiences.

We're thrilled that aspects like the villa's butler service and the stunning views resonated positively with you.

Your observations about the atmosphere feeling more corporate and lacking a certain "vibe" are duly noted. We understand the importance of creating an authentic and immersive experience that truly encapsulates the essence of Bhutan. Your feedback about feeling disconnected despite the beautiful surroundings is crucial, and we'll work on creating more engaging ways for guests to feel connected to the country's culture and activities.

We're grateful for your constructive feedback as it helps us improve and offer even better experiences in the future. We look forward to welcoming you back to COMO Uma Paro.

Warm regards,
Agraj Tyagi
Rooms Division Manager

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