Without any issues or complaints, beside the smell in the corridors and the very basic-and-not-healthy-breakfast with no vegan options to mention. Room was simple, rather cleaned, spacious- a nice two to three stars hotel More
- Free Wifi
- Free Parking
Without any issues or complaints, beside the smell in the corridors and the very basic-and-not-healthy-breakfast with no vegan options to mention. Room was simple, rather cleaned, spacious- a nice two to three stars hotel MoreShow less
Thank you for sharing about your stay. We appreciate this feedback regarding the smell and the menu and will work together as a team to make changes to better serve our guests. In the meantime, safe travels!
Lauren DeBoalt, GM
NOT modern or contemporary as described. Think 1970's flea market. Well worn furnishings. Chair (or floor) was lopsided. First impression; looked as if dog had peed (and then dripped) down the wall located around the corner from lobby. Nasty! Parking TIGHT.Expect dings in your doors. Heavy perfume smell throughout facility (probably to hide pet smells). Breakfast was a joke. All items are microwaved to order. Only used one breakfast credit. Location good but " sketchy" individuals hanging around were a bit intimidating. Pet welcoming treats were fantastic but room locations are not conducive for easily taking pet outside for walk, potty etc. And really no place for them to "go". ALL ROOMS either face a parking lot or the fwy. In other words, noisy. Our room; smudgy hand prints on full length mirror, BAD pet stained carpet, floor lamp worked by plugging and unplugging at socket behind sofa (weird ), air/heat runs continuously, bathroom sink faucet and handles not secure to counter and very low pressure, fridge not cold enough even after change setting twice. Worst sandpaper (I mean toilet paper) EVER. Very friendly staff. Henry was apologetic about misunderstanding regarding room location and tried to provide more suitable accommodations. Would not stay again nor recommend to family/friends.
Ouch! This hurts, but we appreciate your honest, candid feedback. This isn't the guest experience we aim to deliver at The Anza and we're so sorry we fouled up your stay with our poor execution. We will certainly internalize your comments and make the necessary improvements. When you have a moment, please, reach out to me directly, email@example.com. We'd like to make it right with you on your next stay.
Lauren DeBoalt, GM
Nice spacious and clean rooms. Comfortable mattress. Small but cute swimming pool. TV did not work well though. And sink got stuck. Overall again it's very nice cute cozy hotel. Close to freeway, but quite. Nice restaurants and shops are walking distance!!!
I have booked many groups and individuals at the Anza and they always have wonderful things to say about their stay. My interactions with the sales office and specifically the front office manager, Henry, have always been positive and very accommodating. They are responsive and easy to work with!
Henry consistently provides top notch customer service. He takes time out of his busy work schedule to care of all of my reservation requests. It's great doing business with The Anza thanks to the great service Henry provides.
Nice easy place to stay in the area. Great service. Henry and the staff go above and beyond to make you feel at home. The rooms are clean and spacious. Nice to be able to walk downtown or over to The Commons...