This was our second stay at this hotel and just like last year, we had a bad experience at check in. Even though check in time is 4:00 pm, we were told that it is not guaranteed! Further, they would not give us the room we had booked but put us into a lower category room. And then finally moved us the next day around 4:00. This was exactly what happened last year as well. No apology was issued and they didn’t do anything to make it up to us despite the fact that we had confirmed bookings and arrived at check in time. On the contrary the registration staff was unhelpful, with the exception of Sanotin ( I think I have the name right).
The staff in the dining areas are great—Indira at the club lounge and Mandeep at the bar area.
If it were not for some of them, the entire stay would have been unpleasant. More