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“One of the nicer Courtyards, good staff”

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Courtyard Los Angeles Burbank Airport
Ranked #10 of 20 Hotels in Burbank
Certificate of Excellence
Reviewed 13 January 2012

A co-worker and stopped in here by accident after having made reservations at the Marriott nearby. Staff here was able to cancel the other reservation and book us both at the government rate. It ended up being cheaper at this Courtyard than the Marriott because there is no parking fee here. Staff was very attentive throughout. The food at the bar and in the restaurant in the morning was above average. However, it would be nice to receive some type of comped breakfast. The buffet costs $11, including made to order omelets, though there is a limited selection of ingredients.

  • Stayed: January 2012, travelled on business
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Thank Hoopsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhaledKaawar, General Manager at Courtyard Los Angeles Burbank Airport, responded to this reviewResponded 16 January 2012

Dear Hoopsdad,

Thank you so much for sharing your story about your stay at our Courtyard. It brings me great joy to know that we were able to hit the mark and deliver the services levels you grew to expect from a Marriott brand.

Please accept my apologies about the limited selection on the omelet station, please let me know what would you have liked to see and the team and I will see what we can do to deliver that on your next visit.

Thank you again and we look forward to hosting you again real soon.

Sincerely,

Khaled Kaawar
General Manager
khaledk@cy-burbank.com

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301 - 305 of 396 reviews

Reviewed 11 January 2012

The Good:
-The rooms are small but the beds are COMFORTABLE.
Good channels on the tv
-FREE use of guest computers in the lobby; good for printing your boarding pass or checking your email
-Location is just a short drive from the I-5 and adjacent to a mall
-Heated outdoor pool
-The lobby, bar and breakfast area is attractively decorated with a colorful, modern touch. The breakfast area even has a few tables with tvs!
-FREE parking; never had issue with parking during our weekend stay

The Bad:
-Exiting the parking lot of the hotel was irritating at times due to traffic from the mall
-Limited Starbucks menu served during very limited hours; I didn't stay here to drink Starbucks but someone expecting to have their special Starbucks drink at 2pm would be very disappointed

The Ugly:
-NO.FREE.BREAKFAST. In a Courtyard? Really? Not even just a free continental breakfast? For $9 per person, you get access to a limited breakfast buffet...no frills bagels, tiny boxes of cereal, yogurt, some fresh fruit, and muffins plus a couple of hot items like bacon, sausage, corned beef, and potatoes. For $11 per person, you get access to cooked-to-order waffles and omelets. Yes, I know this is the L.A. area and $11 per person is not too bad, especially for waffles and omelets. Only thing is we are vegetarians and did not care about all the meat, nor do we eat eggs. Most hotels these days serve a free continental breakfast (cereal, muffins, bagels), so why not make that free and charge extra for the hot stuff?

Bottom line: This is a nice hotel but you may find a better value elsewhere.

  • Stayed: January 2012, travelled as a couple
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2  Thank Globetrotter_Sasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

The Marriott on Empire Blvd is about the best find in the area. Fair rates, great staff, and convenient to almost everything (it was five minutes from my brother's house in Burbank). You feel good when you walk in the door. Don't let it bother you that it is adjacent to a shopping mall - it has a separate entrance and was very quiet, clean, and comfortable when we stayed there over Christmas. Nice room overlooking the fire pit and the pool. I would not hesitate to stay there again and recommend it to others.

Room Tip: High floor, king bed, overlooking the pool and fire pit.
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  • Stayed: December 2011, travelled with family
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3  Thank efband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhaledKaawar, General Manager at Courtyard Los Angeles Burbank Airport, responded to this reviewResponded 7 January 2012

Dear efband,

I wanted to take a moment and send you a heartfelt thank you for taking the time to share your experience while visiting our hotel. The team and I are so delighted to know that you enjoyed your stay during the holiday season and that you would return to stay with us again.

Happy New Year and we hope to see you in 2012.

Sincerely,

Khaled Kaawar
General Manager
khaledk@cy-burbank.com

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Reviewed 28 December 2011

I picked this hotel because I found a great holiday rate on the Marriott site and it is within 20-30 minutes of most of the places we wanted to go to during our stay. It has a friendly open lobby, great outdoor patio with pool, fire pit, and torches lit up at night. The hotel is right next to empire shopping center and near the Burbank airport. We are staying in a comfy 2 queen room with a fridge. In room coffee leaves much to be desired but there is a Starbucks downstairs. Jerome is so friendly at the front desk and Katie helped us extend our reservation! Yes, our stay is so pleasant we wanted stay an extra day!

  • Stayed: December 2011
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Thank mattymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhaledKaawar, General Manager at Courtyard Los Angeles Burbank Airport, responded to this reviewResponded 7 January 2012

Dear mattymommy,

The team and I are so thankful that you took the time to post something about your stay at our hotel. It gives a great deal of pride to know that we hit the mark with you. In-Room Coffees are such a hard thing to master; but that is precisely we offer an upgraded product in our lobby such as Starbucks.

I will be sharing your feedback with Katie and Jerome as I know that they will be thrilled to see that their efforts make the world of difference to our guests.

Happy New Year and we hope to see you in 2012.

Sincerely,

Khaled Kaawar
General Manager
khaledk@cy-burbank.com

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Reviewed 5 December 2011

We love staying here at the Courtyard by Marriott in Burbank. Always a great stay. Staff is so friendly and helpful. We stayed in a room on the third floor overlooking the pool, we had a small balcony which would have been lovely to use, but it rained most of the weekend, lol. Still, the fresh, clean air.....ahhhhh.

I must made a remark about the bathroom in our room, it was possibly the cleanest restroom I have ever been in. Amazing.

The rest of the room was the same way, clean and comfortable. That bed is to die for.

I can't wait to stay here again!

  • Stayed: November 2011, travelled as a couple
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1  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhaledKaawar, General Manager at Courtyard Los Angeles Burbank Airport, responded to this reviewResponded 7 January 2012

Dear DKFAN,

Thank you so much for your words. We loved and enjoyed spoiling you and we truly hope we can do it again when you come back.

Our Housekeeping team will be so happy to hear that you think their bathroom is the cleanest you have ever been in; it certainly put a smile on my face. Additionally, I do agree with you that our beds are very comfortable... Please come back and let us repeat the performance.

Happy New Year and we hope to see you soon.

Sincerely,

Khaled Kaawar
General Manager
khaledk@cy-burbank.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Los Angeles Burbank Airport

Address: 2100 W Empire Ave, Burbank, CA 91504-3409
Region: United States > California > Burbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Burbank
#6 Romantic Hotel in Burbank
#6 Family Hotel in Burbank
Price Range: $200 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Los Angeles Burbank Airport 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Courtyard By Marriott Los Angeles Burbank Airport Hotel Burbank
Courtyard Burbank
Burbank Courtyard
Burbank Marriott

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