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“Comfort and service abound”

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Viceroy L'Ermitage Beverly Hills
Ranked #4 of 15 Hotels in Beverly Hills
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Comfort and service abound”
Reviewed 23 December 2011

Great hotel. Stayed with my wife for a few days and loved it. Lovely pool, too!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philking64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, 9 January 2012
Dear Philking64,

Thank you for sharing your thoughts with fellow travelers. We look forward to your return visit.

Best regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

710 reviews from our community

Traveller rating
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    25
    28
    15
See reviews for
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153
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
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  • English first
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  • Italian first
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English first
Miami, Florida
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 December 2011

My husband and I spent three perfect days at the L'Ermitage Beverly Hills. Christine, the awesome concierge, booked us at two wonderful restaurants before we even arrived. She also arranged a rental car, which was delivered to the hotel the day we were using it. When we accidentally left our credit card at one of the restaurants, she sent the hotel car back to the restaurant to retrieve it for us. You could not ask for better service. The room is large and lovely. There is nightly turn down service and everything is done beautifully. We had a delicious meal in the hotel dining room our final evening and it was a perfect ending to a perfect three days. This is an elegant boutique hotel whose staff caters to one's every need. We could not pick a better place to stay in Los Angeles.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sailorsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, 9 January 2012
Dear Sailorsandy,

Thank you for taking the time to write a review of your experience at L’Ermitage Beverly Hills. We appreciate your feedback and will make sure to recognize Christine for her efforts. We look forward to welcoming you back again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level Contributor
3 reviews
Reviewed 21 December 2011

When Qantas cancelled all flights around the world on Oct 29, 2011 we had just checked out of l'Ermitage Beverly Hills. My partner and I had a wonderful stay at this Hotel. Superb service, decor of our room, restaurant and of course the roof top pool. It was a wonderful place to relax after sightseeing. When it came to being stranded in LA, the staff went out of their way to assist us. We re-checked in and were shown every courtesy. Complimentary drinks to our room, the use of an IPAD to try to re-book flights with another carrier, follow up calls from reception to ask if we needed anything. The staff were amazing. I highly recommend this hotel and should you be thinking of staying there, DO IT!!!

Room Tip: We stayed in two different rooms, both super. We did not stay overlooking the street but on the side...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaursyDawsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, 9 January 2012
Dear MaursyDawsey,

Thank you for your enthusiastic recommendation of our hotel! It was a pleasure meeting you. We are glad you finally made it home safe and look forward to welcoming you back on your next visit to Beverly Hills.

Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 December 2011

I don't usually write reviews. We had a horrible experience in palm springs at the viceroy with no response. We gave the L'meritage a shot even tho they are affiliated. It was great in every way. The staff never said no, we asked for later checkout, we asked for a ride 10 minutes after the house car stopped, etc. It made our anniversary very enjoyable. The one bit of constructive criticism would be the bed was a bit uncomfortable... That's it. Great job to the entire staff.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nelsonco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, 9 January 2012
Dear Nelsonco,

Thank you for choosing to stay with us for your anniversary. We are pleased to hear that your expectations were exceeded by our staff. We hope to see you again soon.

Best wishes,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 December 2011

The hotel is in a wonderful location and overall was very nice. The staff in the bar and restaurant was excellent. I was disappointed that in my room there was not very good attention to detail with the housekeeping. There was a cubed lattice divider between my bed and the bathroom that had small open holes and ever hole was covered in a thick layer of dust. I asked the front desk when I was going out in the evening if someone would please take care of that and no one did. I had to ask again the next day. Someone came in the middle of the day and the process took about an hour to clean. The toilet was not that clean either and there was a dirty washcloth in the stack of my clean washcloths. Not acceptable for a luxury hotel. Other areas of the hotels were a little warn too. Spots on the carpets and marks on walls. Other than that I thought most of the staff was very nice, food excellent, and comfortable atmosphere. The management never apologized for the inconvenience with the dusting either which added to the overall dissatisfaction of this experience.

Room Tip: I would not stay there again but would recommend to anyone who does to ask ahead that the room has b...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MJBNYFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LermitageBH1, Front Office Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, 8 December 2011
Dear MichaelRitz,



Thank you for taking the time to write your review of our hotel. We appreciate the compliments about our food and beverage staff. Please accept my apologies for the condition of your room and the slow response time from our hotel staff. You are absolutely correct that your experience was unacceptable by any standards. As you can see from the other reviews below, this is not the typical stay for our guests. Thank you again for sharing your experience with the TripAdvisor community and we hope you will give us another chance to exceed your expectations on your next visit to Beverly Hills.



Kind regards,

Dustin Pfeif
Front Office Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy L'Ermitage Beverly Hills

Property: Viceroy L'Ermitage Beverly Hills
Address: 9291 Burton Way, Beverly Hills, CA 90210-3709
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#4 Spa Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
Price range (per night): $710 - $1,235
Hotel Class:5 star — Viceroy L'Ermitage Beverly Hills 5*
Number of rooms: 116
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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