We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lack of Communication”
Review of Jamaica Tours Ltd.

Jamaica Tours Ltd.
Book In Advance
More Info
USD 65.99*
and up
Scenic Tour of Kingston
Reviewed 6 April 2018

We used this company for transport during both our arrival and departure from the Hyatt Ziva. There were no issues on arrival and we got to our resort in a timely fashion. However, our departure was a whole other story. We were told to contact the company 24 hours prior to our flight to confirm pick up, and we tried several times with no answer. Our butlers at Ziva also called multiple times and had no luck either. Finally, we made contact and got to the airport on-time. It was a bit distressing and only wish the communication was better.

Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamaicaTours, Manager at Jamaica Tours Ltd., responded to this reviewResponded 9 April 2018

We regret the glitches you've described relating to your airport transfer. We hope you'll allow us the privilege of making it up to you on your next trip to Jamaica. Thank you for leaving your feedback, it does go a long way in our continued efforts to provide world-class service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (414)
Traveller rating
Traveller type
Time of year
Language
All reviews
"airport transfer"
in 28 reviews
"konoko falls"
in 4 reviews
"montego bay"
in 44 reviews
"jewel paradise cove"
in 4 reviews
"tour desk"
in 7 reviews
"dolphin cove"
in 11 reviews
"return trip"
in 15 reviews
"bob marley tour"
in 7 reviews
"private car"
in 9 reviews
"dunns river"
in 16 reviews
"great tour company"
in 4 reviews
"ricks cafe"
in 10 reviews
"duty free shopping"
in 5 reviews
"black river"
in 7 reviews
"luminous lagoon"
in 10 reviews
"great service"
in 14 reviews
"travel agent"
in 7 reviews
Filter

45 - 49 of 414 reviews

Reviewed 2 April 2018

We opted for private transport to hotel and back to airport thru JTL tours, Jamaica Transport Ltd. After arriving in Montego Bay, we went to JTL airport desk and they assigned us a driver. We were escorted by driver to a beautifully clean SUV. The drive was pleasant and we arrived well befor the general hotel transport bus.

The trip back, the driver arrived on time in a nice sedan. We again arrived before the bus which gave us time to find our airline desk before the crowds.

Thank gisele m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamaicaTours, Manager at Jamaica Tours Ltd., responded to this reviewResponded 9 April 2018

It was indeed a pleasure to provide you satisfactory service, our standard is nothing but the best and we definitely look forward to serving you on your next trip to Jamaica. Thank you for taking the time to leave us some feedback, until next time...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

We used Jamaica tours for our airport transfers. They were always on time and provided great service. After we got off the bus at the airport and checked our bags my father realized he left his phone on the bus. We called the office and they phoned the driver of the bus who found my dads phone. He turned around and came back to the airport and met dad outside to return his phone. The driver Clarke went above and beyond by taking the time out of his busy day and returning to the airport to return dads phone that had all his vacation pictures on.

Thank baumer19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamaicaTours, Manager at Jamaica Tours Ltd., responded to this reviewResponded 9 April 2018

We're very happy we were able to contribute to a memorable Jamaica experience. We're glad we could have retrieved that phone so you can take those memories with you to share back home. Thank you so much for leaving your feeback and we definitely look forward to serving you when next you're in Jamaica.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Thank you to Simone Bremmer for assisting me with booking the Chukka Trill Seekers package (Zip lining, ATV, water tubing and lunch was included) for my family and I. She helped me explore all options available. We had a GREAT time at a GREAT value. Her office inside the Holiday Inn Resort will be my #1 stop when considering excursions in the future.

Thank brownfrank_drum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamaicaTours, Manager at Jamaica Tours Ltd., responded to this reviewResponded 9 April 2018

We're pleased we were able to augment the Jamaican experience for the entire family, Simone and the entire JTL team looks forward to your next trip to Jamaica. Thank you for taking the time to leave us your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 31 March 2018

I would not recommend coming to Jamaica this vacation was a total nightmare JTL bus company was hired to transport us from airport to Moon Palace and lost our luggage and they and the moon palace refuse to help us!!

Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Jamaica Tours Ltd. also viewed

Montego Bay, Saint James Parish
 
Ocho Rios, Saint Ann Parish
 

Been to Jamaica Tours Ltd.? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing