We used this company for transport during both our arrival and departure from the Hyatt Ziva. There were no issues on arrival and we got to our resort in a timely fashion. However, our departure was a whole other story. We were told to contact the company 24 hours prior to our flight to confirm pick up, and we tried several times with no answer. Our butlers at Ziva also called multiple times and had no luck either. Finally, we made contact and got to the airport on-time. It was a bit distressing and only wish the communication was better.
We regret the glitches you've described relating to your airport transfer. We hope you'll allow us the privilege of making it up to you on your next trip to Jamaica. Thank you for leaving your feedback, it does go a long way in our continued efforts to provide world-class service.