Start with the good, hotel is clean and appears to be well maintained. Rooms are standard for this level of hotel. The rooftop pool and lounge is very nice, all things you would expect. In my opinion, the difference between a basic stay and a great experience and fond memory is the way staff will help the guests and this is where the Mocawa falls well short. My wife left her card in the room and the counter staff would not ring the room to let me know she was in the lobby. She finally had to call me from a cell that another guest let her use. A young man wanted to put some decorations on the table in the restaurant as he was proposing to his girlfriend and front staff told him it was not possible. This morning while at breakfast, a table had several decorations for a birthday. My wife saw the young man later on in the day and he told her they went to use the pool and were told it was reserved?? I would think that when one is paying for a service, that service should be available to use. We tried to book the New Years dinner and were told we would be contacted. When we did not hear back, we again contacted the front counter and were told the dinner was full. We later found out there were several empty tables available. When walking into the lobby, not once were we greeted by the front staff. As the front counter personnel is the first experience people have with your establishment, I feel they put NO effort in making your stay enjoyable or helpful.

The hotel was mostly modern, hot breakfast buffet was fresh and the hotel is close in proximity to points of interest. Great place to stay if you plan on visiting "Parque del Cafe", which is a definite must-see.

Mocawa hotel is a very nice hotel, the area is a stop over to go and visit towns surrounding the area such as the Cocore Valley, Salento and Filandia. We were very lucky to have a very kind young gentleman name Manuel from the hotel, whom took us to the Valley, Salento and a coffee plantation. We spent a very nice day with him!!