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Reviewed 30 July 2017 via mobile

In all the time I've been using Tripadvisor for hotel reviews, never has my own opinion of a place been so at odds with those people who preceded me. It's a complete mystery to me how Hotel Tartar could possibly have earned such rave reviews.

The building itself is lovely and the quiet location outside the city is pleasant enough, a taxi into the city only costs 8 soles. In addition the rooms are nice and the staff throughout the hotel are very friendly.

So what's the problem you may wonder?

Cajamarca stands at around 2750m (8900ft) so it gets cold. There is no heating anywhere in the hotel. We arrived at our room in the late afternoon only to find that it felt really cold. The receptionist (wearing a heavy jacket) informed us that no heaters were available and that it doesn't really get cold!

As the bar-restaurant was closed until 7pm it seemed a good idea to get a shower except that the water was cold. We were again informed that it would be warm after allowing the water to run for a while but after waiting 10 minutes we resigned ourselves to lukewarm showers in a freezing bathroom. Towels, by the way, are changed every three days. How they are supposed to dry in this environment is another mystery.

Dinner in the empty restaurant was fine if you don't mind wearing a heavy jumper and a fleece to keep you warm at the table. Fortunately, the heavy quilt on the bed kept the cold away during the night. The temperature in the conference room at breakfast was again unacceptable and a lukewarm cup of coffee with a fried egg on a saucer with some bread hardly warmed our spirits.

This hotel seems popular with Peruvian families travelling by car who no doubt arrive with an extra bag filled with extra jumpers, hats and scarves. It is not recommended for foreign travellers who would be far better off choosing a city centre property (with heating).

If you do decide to book you'll find it cheaper on Booking than by calling them direct (as we did). The bill on departure was printed on a sheet of paper which didn't even show the hotel name and included the 18% visitor tax which shouldn't be charged to foreigners. Go figure!

Stayed: July 2017, travelled as a couple
3  Thank Gerry-Kerkhof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lourdes J, Director de Recepción at Hotel Tartar, responded to this reviewResponded 9 November 2017

We regret what happened because of the cold, we are implementing heating for conference room environments, and we have opted for a new system for hot water. Your criticisms help us to improve. Pleasant to have served her in the days of her stay. Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

We would stay here again. The staff is helpful and friendly, the room was spacious, and the food at the restaurant was good. The location is literally 2 minutes from the airport by taxi and around 10 minutes from town...quite convenient.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kenix001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lourdes J, Director de Recepción at Hotel Tartar, responded to this reviewResponded 9 November 2017

Thank you very much for your comment. Happy to have served you. We wait for you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017 via mobile

arriving to hotel tartar great front desk team they revieved us with smils and helped us with aour luggage hotel is amazing room is clean wonderfull view to the montain and freche breez . food is exelent freche . . night time by the fire place and glace of wine made my vacation fantastic . great place to

Stayed: June 2017, travelled with family
Thank ibrahim h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017

I can't say enough about how much I enjoyed and appreciated this hotel. It is beautiful and I love it's details (patio, balconies, fireplace, etc.). It's a bit outside of the city with not much around it, but easy to catch a combi or taxi on the corner to go pretty much anywhere. The room was clean and a nice size and the bed was warm and comfy. Breakfast was yummy and I liked that it was more than just bread. The restaurant (Vicunna) was the best restaurant in Cajamarca in our opinion and really decently priced, both in food and drink. The staff was extremely friendly and helpful, always going above and beyond to make us comfortable and welcome. They even helped us arrange transportation to go on a day tour which was way cheaper than options we got from tour companies.
So many great things about this place! Go and enjoy!

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank LindsayG1191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2014

The hotel is brand new. Rooms are great with comfy beds and incredible showers. Breakfast was tasty and the menu for other meals good.

The hotel lacks soul because it is so new. I didn't see any other guests whilst we were there. The location isn't great if you don't have a car.

  • Stayed: October 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Adrian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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