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“Stayed for three days” 4 of 5 bubbles
Review of Gran Hotel Soller

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Gran Hotel Soller
Ranked #19 of 37 Hotels in Soller
Certificate of Excellence
Copenhagen
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Stayed for three days”
4 of 5 bubbles Reviewed 20 April 2012

We my girl freind and I stayed in Gran Hotel for three days last summer. In general we where pleased with the experience. Nice and clean as you can expect from a hotel at this level/price. I appriciated the location in the middle of the old town Soller. I have also stay'd on Gran Hotel off season and that can also be recommended.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Falholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
    171
    105
    26
    14
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 31 March 2012

In Soller while travelling round and decided to drop into the hotel for pre-dinner drinks. We asked if we could take them on the roof terrace and the lady behinnd the bar could not have been more accommodating. Still pre-season so not busy but she really went the extra mile. If the hotel is as good as the bar staff it will be well worth a visit.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank HentiCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 29 October 2011

We were staying elsewhere in Soller, but decided to visit the Gran Hotel to have a look round, try out the bar, and possibly stay for a meal. Frankly, we were amazed at the five star rating. The service in the bar was slow and cursory, the atmosphere unwelcoming, and the overall ambience poor. At 7.30pm, there was no-one at the door to welcome arrivals. The decor in the bar was uninspiring, and had a decidedly 80s feel to it. Another party in the bar were having trouble attracting the attention of bar staff, who were chatting behind the bar, and occasionally attending to a large party in the restaurant area alongside the bar. We eventually ordered a couple of cocktails, which arrived unmixed, with no nuts or olives offered. I asked at reception for a menu, which I was given, though I was told "the restaurant is fully booked with a private party" (even though we could see there were many empty tables). When I returned to reception a few minutes later to hand back the menu, there was no-one around, even though I called out for some help, no-one appeared.

Overall, the service levels were low, and to call this a five-star hotel is extraordinary. The higher levels of hotel ratings are all about service, and having stayed in many five-star hotels around the world, I have never seen such poor service in a hotel with this rating. I wouldn't dream of staying there.

  • Stayed October 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank mediacoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 September 2011

The first thing that struck us about Gran Hotel Soller was the excellent customer service from the staff. Never intrusive but always warm and welcoming, we felt well extremely well looked after during the 6 days we stayed. In particular, the staff looking after as at breakfast on the roof were attentative and genuinely kind and considerate to the guests.

Other highlights were the beautiful building itself and the views from the roof were a treat. It as nice not to stay in a hotel that looks like any hotel in the world. We had a standard room which was peaceful and comfortable. And thankfully a proper double bed that was not two beds pushed together as seems to be more often the case! The bathroom was spacious with a good power shower.

The hotel is also in a perfect location in Soller, a stone's throw away from the main square and at the tram stop - although the tram was often full by the time it got there so it was better to walk to the station.

My only criticism would be that while the interior is smart, clean and comfortable, I would agree with the last reviewer that some of the faciities are not 5 star, for example the "spa" in the ground floor. When we were there the weather was extremely hot and the room the pool was in was unbearably airless and stifling. The spa is functional but not particularly pleasing aesthetically and feels a bit like it has been put into a building where it should not be! We also found limited outdoor spaces to sit. The roof terrace is lovely but small and very hot in the summer. Similarly the gardens are beatiful but small and not somewhere you can "sunbathe". As our room did not have a balcony we felt a bit restricted.

Overall I would definitely recommend this hotel. If you are looking for a relaxing getaway, in an authentic part of Majorca away from purpose built resorts this is the place to go. Soller itself is beautiful, the tram to the port is a brilliant system, and for those that want to walk, head along the road out the town to Binibassi and beyond.

Room Tip: If you want a balcony you have to upgrade to a room at the back of the hotel.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lindsay072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 22 September 2011

We stayed for 5 nights - the room was first rate and food at the hotel restaurant 'Can Blau'and at breakfast was superb at all times. The hotel makes the most of the small plot it occupies but being honest, some of the facilities on offer are a bit too small - e.g pools and gym. The service at the restaurant 'Can Blau' was at times a bit poor - not enough waiters/waitresses for the number of guests meant that we were sometimes left waiting long periods for our food; staff were also sometimes a bit 'stand offish which was totally the opposite to what we experienced over breakfast on the roof terrace - with some superb views aswell. The hotel is well located in the beautiful historic town of Soller and just a short tram away for port de Soller. Mountains nearby are great for walking and biking up - I would recommend doing the 61 hairpin bends up and down Coll De Soller too!

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LouFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Hotel Soller

Property: Gran Hotel Soller
Address: Calle Romaguera 18, 07100, Soller, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Soller
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Soller
#15 Luxury Hotel in Soller
#18 Romantic Hotel in Soller
Price range (per night): $193 - $1,734
Hotel Class:5 star — Gran Hotel Soller 5*
Number of rooms: 38
Reservation Options:
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Also Known As:
Soller Gran Hotel
Gran Hotel Soller Majorca

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