We were two couples (friends) who went to this hotel from 15-JUN-2011 to 17-JUN-2011 for 2 nights. We went to Dharamsala for the first time so we booked it from a travel agent in Dharamsala. When we reached the hotel we were shocked to see the quality and size of rooms. The room was very dirty, smelly and bed sheets had stains on it. The staff was just not helpful and very rude. All the staff was very greedy and they were interested in money thats all. What client wanted was none of their business. The location of the hotel is just useless as it is neither in Dharamsala market nor in McLeodganj main market. It is situated from where you do not have any view of valley. You just have view of other hotels. Breakfast was just avoidable as very oily and looked very unhygenic. Food was so substandard that we had to go to other restaurants to eat. Other good restaurants were also far from this place.
I met few other couples who booked through some webportals and were really anoyed with the service and rooms. They were also annoyed because at the time of check out the hotel staff was asking them money for taxes etc.. As they told them that in portal bookings taxes are not included. So they wanted to charge exorbitant taxes above the booking charges paid. I was really dissatisfied with the hotel staff seeing all this.
By mistake I left my trouser and shirt in the hotel room at the time of check out. I called them several times next day, but I didn't get any response from them as they said that now the staff duty has changed and we do not know where your trouser or shirt is kept so we will call later and inform but as I knew I didn't get any call. Anyways it was my mistake that I laft my belongings in the hotel but still I have stayed in so many hotels across India and if you forget something then they themselves call you and return your goods back by courier. But I think customer service is not their in this hotels dictionary.
I just want to say that go to this hotel at your own risk....
- Official Description (provided by the hotel):
- Hotel Anand Palace is a comfortable, modern and newly built hotel within walking distance of Mcleod Ganj offering eye-catching view of the snow capped mountains. Facilities offered at this hotel are Garden / Terrace, Restaurant, Room with TV and phone, Internet access. Parking, garage, Satellite, Conference, Non-smoking rooms, safes. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Anand Palace Dharamsala, India, Asia