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“superb: location service &facility” 5 of 5 bubbles
Review of Clouds Mountain Gorilla Lodge

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Clouds Mountain Gorilla Lodge
Certificate of Excellence
New York
1 review
“superb: location service &facility”
5 of 5 bubbles Reviewed 23 February 2011

We had a great time at "Clouds Mountain" . Spacious rooms with fire place and foods are delicious, the staff members offered the best service. We stayed 4 of the group , EminPasha(Kampara) ApokaLodge(Kidepo)SemilikiLodge and Clouds. All of them are excelent service(staff members) and facilities especially Clouds.

  • Stayed January 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sugafumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Zutphen
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 September 2010

We stayed at 'Clouds Mountain Gorilla Lodge' for (only) 2 nights as part of our 3 week Uganda adventure. Upon arrival we were very warmly welcomed with a chilled towel, a refreshing fruit drink and a nice hand massage. The lodge is situated at 2.100 mtrs above sea-level and comprises 8 cottages, all built from volcanic stone. The scenery is magnificent, and on a clear day the view stretches out to Rwanda and The Virungas.
This place is full of luxury, elegance and style. The cottage we stayed in, nr. 4, is gorgeous (but I suppose they all are), and has a private veranda, a very spacious living room with a fire place, a spacious bedroom with very comfortable beds, also a very spacious bathroom, and a lot of privacy. A butler and a housekeeper are assigned to you for the duration of your stay! A laundry service is offered free of charge!!

Every afternoon our butler brought homemade cake to our veranda. Every evening we were left homemade chocolates on our pillow. When we came back to our room the last night, we found a beautifull (also handmade) "thank you for staying card" and 2 small wooden gorillas on our bed.

Great atmosphere, outstanding service, very friendly and helpfull staff and excellent food. The new manager, Melissa, is running a smooth operation.
Tip: book a foot massage for after you have tracked the gorillas!

The location of the lodge is perfect if you want to track the Nkuringo family of gorillas in Bwindi Impenetrable Forest; the trailhead is just around the corner, outside the gate of the lodge.
And last but not least: the local Nkuringo community directly benefit from the lodge.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank wisadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 2 February 2010

Recently we went to track the Nkuringo gorillas. Coming from QENP, it was not an obvious choice, many other groups would have been hours less drive, but it is perhaps the best hike and the only one you can see twins! Anyway, we had splurged in a big way on the way down in every high end lodge we could find the 2 weeks before. For the gorillas, we were supposed to camp. On hearing about Clouds, Meli insisted on at least taking a look. That sealed the deal. We pulled out the last pile of dollars and checked in. The rooms are amazing. Open log fire in the living room and bedroom, your own maid AND butler, high quality linens, stunning views etc. The wines are truly excellent, food amazing (how they do it given the isolated location is amazing), the staff are brilliant. If you can afford it (it is expensive), you must dot it.

My three favourite hotels just changed. Clouds in first place, Chateau de Bagnol just got downgraded. Tough to choose third but difficult to beat Villa san Michelle (Florence) for a city hotel.

Final shout out to the best hotel employee we have ever met, Innocent, our butler. Since coming home, it has been difficult adjusting to cold G&Ts not just appearing, fires spontaneously lighting, dirty clothes suddenly becoming clean and pressed. Genius.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Al_and_Meli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 September 2009

We stayed at Clouds Mountain Gorilla Lodge in July 2009 as part of a 3 week African adventure. This being our first trip to Africa, and this lodge being quite new, we didn’t quite now what to expect, but by the time we reached Clouds we had been to several other lodges in Kenya and in Rwanda, some of which were very nice and we were accustomed to the rather nice accommodations with respectfully attentive hospitality, and we expected to sleep well, eat well and be treated well – but at the same time, the other places we stayed were so nice, we actually could not have imagined it could get even better.

We had run into some road closures en route to Clouds, and our journey ended up taking longer than we expected (on our return trip I think we will fly, it is possible to get a small plane to a nearby airfield). We were tired when we arrived, but not too tired to hold out our hands to a welcoming and relaxing hand massage after which we were ushered into the lobby for a refreshing mountain gorilla cocktail filled with passion fruit. Now as I write this, the word “lobby” doesn’t quite fit the “common” house of this lodge. It’s a large homey building, which a number of seating areas, giving it a cozy feeling despite its size. As we settled down with our drink, Gary, the South African manager, greeted us and the staff gathered round. We were assigned our rooms, and each room was assigned a butler and a housekeeper. Everyone on the staff is local, as the lodge is actually owned by the community, who has leased the property for 15 years (I think) to a professional hospitality management company. Gary was brought into run the lodge, and I think he serves as a model for community development projects like this (more on that later). Our butler, Innocent, brought us and our bags out one of the side doors of the main house, round a slightly downhill path, to our “room”. I need to put “room” in quotes, because after Innocent left us, I promptly photographed the bed, decorated with rose pedals and beans to form our “Welcome to Clouds” message. My caption for the day’s Facebook message? I’m certain we have scored the honeymoon suite! (I later found out I did not, we just had a regular old “double” room, same as our traveling companions – needless to say, everyone was really happy with the accommodations.
Our room was actually a small, freestanding house. We had a large veranda with a comfortable seating area outside. Inside, our living room could have slept 3 more people in large oversized “stuffed” couch and chair, facing a two sided fireplace (which I would later be surprised to learn was rather nice during the cool evenings). Our bedroom was behind the fireplace wall, so we could lay in bed and watch the fire as well as being able to enjoy it from the living room. Our large bathroom had a big open shower, and large teak bench, in addition to the double sink. What I liked best was the glass wall feeling of the bathroom, outside was lush and green, and we seemed to be up on a mountainside, with nothing but lushness surrounding us, so it was like having the jungle as our curtain. Outside, from around our veranda, we looked out over the mountains surrounding us, perhaps to Bwindi, I’m not sure, and the site was breathtaking.

Did I also mention the great, comfortable bed?

It was late afternoon when we arrived at Clouds, and after Innocent showed us around our room he asked if we would like some tea. We’d gotten used to this very English custom during our African travels, and told him sure. He asked if we would like something to snack on with it, and we again nodded yes. We settled onto the veranda thinking of tea and cookies and the beautiful surroundings …

Imagine our surprise when he returned a short while later with a tray of tea and two large plates with chicken fajitas! We didn’t want to eat them all, dinner was only a few hours away, but it was soooo hard not to. They were, though, just a teaser for the remainder of our meals at Clouds. Three meals a day, all scrumptous to eat and beautiful to look at. Great (mostly South African) wines. Even the cheeseburger we had one day for lunch was a work of art. Breakfasts of mouthwatering fruit and cooked to order omlettes, it’s also a foodie’s heaven.

Innocent’s job was not limited to bringing us too much food, he also made sure we got up in the morning with a freshly brewed pot of coffee, that we also had a crackling fire waiting in our room at the end of the day, and that we got to know a bit more about him. Again, there is something about the connections between us and the staff that makes staying in this lodge so very special. We were well treated, even pampered, without feeling awkward or put off by it.

Since we had done our gorilla treks in Rwanda, this was to be our “down time”. Most people who stay at Clouds come for the gorillas, and we figured a few days of nothing would be good (we were in between treks, our next stop would be trekking monkeys, rest was a good thought, and this seemed like a good place for it.

With that in mind, we talked quite a bit with Gary about the concept behind the lodge, community development, how the first year had been going. (It is a testament to him and his management style that though he over-hired when they first opened, expecting attrition, everyone had remained and the staff had actually grown).

Part of the experience for us of staying in this lodge was to learn a bit more about their community involvement, (if you are interested in Mountain Gorillas you need to be interested in understanding the multifaceted approach to protecting them, and that begins with the local community).

Gary took us on a community walk, lead by a woman from the community. We visited the school,for which the lodge is currently raising money to build housing for the 4 teachers on staff (currently the teachers walk about 10+ km everyday to reach the school) and they’ve previously funded a full time “guidance” counselor / phys ed instructor who serves also as a counselor/support person for the girls in the school.

We talked about local tradition, which lead to Gary suggestion, in addition to the community walk he had initially planned to take us on, a trip to a local weaving group in the community. He had never taken his guests there before, but the connection our group made with this group of amazingly remarkable women will hopefully entice him to bring other guests there in the future. It was an amazing experience to meet the weavers, to see the expressions on their faces as people bought their baskets --- the women were at once amazed and joyful to see someone interested in their work, to have direct contact with the buyers. In the past the lodge had been ordering baskets, which the women worked on after a long day in the fields. Now, with the help of the lodge, the cooperative has leased a space in the village where they can work during the day. Their working conditions are vastly improved as they can work in a well lit space. They also benefit from working together, learning from master weavers, sharing ideas and styles. Their direct interaction with the buyer (which until our visit had been Gary and his fiancée, Tamar) has led to better quality baskets and has definitely had a positive impact on this little local community around the lodge. The emotion felt by these women from this interaction with us, which the Lodge continually tries to foster in the Community was palpable just by watching everyone’s conversations, but it reached a peak when the women suddenly broke into song, and soon everyone, locals and visitors, were dancing and singing together.

As if that was not enough, we returned to Clouds where we were brought to a ridge above the lodge for a sundowner. We were told we’d have a group of the kids from the school coming up to sing for us, and we expected it to be a similar performance to one we had in Rwanda. But these kids came dressed mostly in their school uniforms, no elaborate costumes like we saw elsewhere. They formed a semi-circle around us as there leader, a 26 year old man from the community, introduced them and told us a bit about the Orphans’ group he had started. They sang, and sang, and the sun slowly set, and it was a lovely evening. When they came to their last song, their “goodbye and thank you song” to us, and one of the teenage girls stepped out and began walking towards us, her hand outstretched towards one member of our group, and she sang “My name is … and my favorite is this one” and a chorus of voices sang out Good-a-Bye Good-a-Bye while the soloist sang along, holding the hand of her “target visitor”, letting go only as the next person stepped out of the semi circle and crossed over to our side, picking out another member of the audience for a personal thank you. And so it went, until each of us had been touched by one of these orphaned children. There was not a dry eye on the ridge that night.

For gorilla trekkers, the lodge has the “first dibs” on 6 (I think that’s the number) gorilla permits everyday. This is nice since it means you can make your reservations for the future knowing you will be able to trek. It’s a challenging trek, since you go down to the gorillas, unlike in Rwanda where we went up, but even if you don’t want to trek, this lodge is worth going to for the pampering, the spa they now have opened and for the cultural aspects of the experience. It’s an easy place to never leave, and we were really terribly sorry to have to go when our stay ended.

For those who like to shop the lodge also has a really nice collection of art, local handicrafts, textiles (mostly from nearby Congo) and of course, baskets. Each room has art from African painters, each with a different theme. Some of the same art decorates the lodge itself and if you like it, I am sure they can arrange for you to purchase something from the artist (or from their wall … I actually did my only shopping in Africa from the coffee tables around the main house area!)

Interestingly enough, having done a walking safari in Kenya and our gorilla treking behind us, we had thought we’d reached the “highlight” of our African journey, instead Clouds Mountain Gorilla Lodge turned out to be THE highlight of the entire trip and a place we dream now about returning to.

  • Stayed July 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank GVRGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 October 2008

It is a wonderful wonderful place. In short, it is very comfortable, the service is friendly, attentive and enthusiastic, the food great. It is in a remote location but very convenient for the gorillas and with stunning views. It is a community project which works well for the local community.

That sums it up but if you want to know more, and at much much greater length, read on.

My wife and I and our 17 old daughter stayed there 3 nights in late September 2008, only 7 or 8 weeks after it opened. We had a family unit, which is a separate stone house consisting of two bedrooms with ensuite bathrooms and a large sitting room with fireplace. All units are separate stone houses, set slightly down from the main lodge. We went gorilla tracking on 2 successive days..

It is quite remote. We were picked up at the dirt airstrip at Kisoro The airstrip crosses the main road (such as it is) into Kisoro - they close boom gates across the road so that a plane can land. The drive to the lodge is only about 35 km but up very rough winding roads, and takes about one and three quarter hours. However the drive is part of the experience. You drive through beautiful lush green country which includes a lake surrounded by hills, past beaming waving children and past women in amazing bright coloured dresses carrying babies on their backs and heavy loads on their heads. The women seem to do most of the work, and till fields for long hours. The kids cry out “mizungu! (white person) How are you?” and occasionally in a way that is charming and not offensive “give me money” or waterbottles

The lodge is on top of a ridge at about 2300 metres (7500 feet) in altitude. The views are stunning, over the green rolling hills of the Western Rift Valley to the Virumga Volcanoes (which sit on the junction of Uganda, Rwanda and the Congo). You often wake to the sound of drums calling people to church

It is only a couple of hundred metres walk to the Ugandan Wildlife Service hut which is the start of the gorilla track. From there you start walking downhill through a track towards the Bwindi Forest, again with beautiful views. Each time we were lucky, we only had to walk about an hour or two (about half to two-thirds of the way down the hill) before we saw the gorillas. We did not walk into the forest proper. This particular group of gorillas, which has 18 individuals including 3 silverbacks, apparently tends to prefer to eat the softer vegetation in the buffer zone, and community land outside the forest. It is still quite hard work. While we only had to walk a few kilometres and a couple of hundred metres down hill, that means a couple of hundred metres back up hill, at altitude. On the second day the gorillas were on a precipitously steep slope in very thick vegetation which the guides had to hack through. You have to hold on to the plants, and it is advisable to wear gardening gloves, as some of the plants you grab, or fall or slide onto, sting or spike. For good reason, they strongly advise that you hire a porter, (which costs US$15 plus tip) to help you up or down the slope as well as carry your pack and food. The lodge supplies a delicious picnic lunch and water in a large and heavy bag. You should hire one porter per person and if you each have a backpack, then you need to hire an extra one for the food. The porters are recruited from the local villages, and hiring them helps the main object of the exercise, which is to give the local community an economic interest in preserving the gorillas and their habitat.

The main lodge is roomy and very comfortable without being OTT (over the top). It is built out of the local volcanic stone with polished concrete floors. There are groups of armchairs and sofas to sink into after a walk or for a drink in the evening, and a few fireplaces. The walls are decorated with paintings commissioned from Ugandan artists.

The food is extremely good and beautifully presented- amazing considering the remoteness. They are growing vegetables and greens in the lodge’s garden, which they are very pleased to show you.

The staff are all attentive, friendly and enthusiastic. Each family or couple has a butler to look after them. In many places that is a gimmick, and you are introduced to a butler whom you barely see again. At the lodge it is designed so that the butler gets to know you and your wants. He brings you your wake-up tea or coffee, helps serve you meals and drinks, and at night takes glowing charcoal out of your fireplace and puts them in terra-cotta braziers to warm up your room. It is a long day but they get days off after their guest leaves. Our butler was Julius who was wonderful.

Like most up-market lodges and camps in Africa, food and drink, and daily laundry are included in the price.

The manager is a South African called Gary who has experience setting up lodges and camps in Africa. He is very keen on improving the community involvement and reducing the environmental impact of the lodge.

One of his ideas is to get local pygmies to act as guides through the forest, talking about the uses they make of local plants etc. If he succeeds that would be great as the pygmies are the one awkwardness about the area. In 1991 the Ugandan government forced them out of the forest, when they made it a wildlife reserve, because their hunter-gatherer life involved hunting wildlife. They were then placed on community land. That was appalling on a number of grounds, not least of which is that in Africa of all places, where we all originated, humans are part of the ecology. They now all live in purpose built huts on the government land, save for one man who was determined to preserve his traditional life and lives in a traditional hut in an adjacent pocket of forest. The children (including his) go to a local school. You can pay to see the community, as we did, and while they were very friendly and welcoming, we felt very uncomfortable going to gawp. It is one of those dilemmas, as they depend for income on those fees and the sale to visitors of baskets and carvings that they make. Hopefully the plan will succeed, so they can live by sharing their knowledge.

He has a bright and bubbly assistant manager in Doreen, who comes from a nearby part of Uganda. All the rest of the staff are from the local community. Gary says he has selected the 65 staff so there is at least one from each of 29 villages in the area

That is one of the best things about the lodge. It is a “win-win”. It was built as a joint venture between Wild Places and the local community with funding from various NGOs. The company will manage it for 15 year after which it reverts to the Nkuringo Conservation and Development Foundation set up by the local community. Some of the revenue goes to the NCDF which funds schools hospitals and scholarships and other community projects. We met Felix, the local NCDF manager, who was very impressive. One of his projects is to encourage the use of low energy stoves, which are easily made to a special design out of locally produced clay bricks, to reduce the use of firewood and charcoal. The local people are very poor subsistence farmers, and there is a lot of environmental pressure from population growth and land clearing. High value low impact tourism is the best way of giving return to the community and ensuring they have an incentive to preserve the gorillas and the forest which is a bio-diversity hotspot.. Before the lodge was built, the locals saw people drive past to see the gorillas without spending much there.

The lodge is not cheap, but rightly so.

There are 8 licenses issued by the UWS each day to see the local group of gorillas. They cost US$500 per person. That gives you a walk in a group with guides provided by the UWS, two of whom are armed. They send an advance party each day with walky-talkies to find the gorillas. You spend an hour with the gorillas. The UWS gives the NCDF the ability to allocate 6 of the licenses, and they tend to allocate them to people staying at the lodge, but you still need to book early. A portion of the fee paid for each license goes to the local community.

As far as we could judge it does have strong local backing, but apparently one neighbouring farmer cut down his trees and started to cultivate a patch of land that the lodge wanted to buy in order to ask a higher price.

It may be because it is all new but everyone was genuinely and warmly friendly. The people are among the best asset. The children from the local orphanage gave a performance of song and dance At the end we had to participate in the dance to the vast amusement of all

The lodge provide very knowledgeable guides who drive you around and take you for walks in a local “pocket forest” or in the main forest. There are chimpanzees, and a variety of monkeys in the main forest. I saw the monkeys and heard the chimpanzees. Our main guide was Benson who was great, Stanley took my wife for a walk through the “pocket forest”. He also was wonderfully knowledgeable and keen.

  • Liked — Loaction, comfort, staff
  • Disliked — Rempte
  • Stayed September 2006, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Woollahra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clouds Mountain Gorilla Lodge

Property: Clouds Mountain Gorilla Lodge
Address: Bwindi Impenetrable National Park (South) | Booking Office: 5 Binayomba Road, Bugolobi, Kampala, Bwindi Impenetrable National Park, Uganda
Region: Uganda > Western Region > Bwindi Impenetrable National Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #4 of 31 Speciality Lodging in Bwindi Impenetrable National Park
Price range (per night): $483 - $724
Hotel Class:4.5 star — Clouds Mountain Gorilla Lodge 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
CLOUDS MOUNTAIN GORILLA LODGE Where: Southern Bwindi, Western Uganda Access from Entebbe: Scheduled or charter flight (1.5 Hrs) | drive (11 hrs) Tucked away in Nkuringo, Clouds has immediate access to track 6 gorilla families, and perfect, uninterrupted views of the Virunga Volcanoes. Guests stay in cottages built of volcanic stone, with big sitting rooms, double-sided fireplaces, vast overstuffed armchairs, large bathrooms and private verandas. Personal butlers, delicious food from our organic vegetable garden, a massage spa and infinite attention-to-detail complete your stay. Rates include all meals, non premium brand drinks, butler service and laundry. ... more   less 
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Also Known As:
Clouds Mountain Gorilla Hotel Bwindi Impenetrable National Park
Clouds Mountain Gorilla Lodge Uganda/Bwindi Impenetrable National Park

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