I visited this particular Ocean Basket in Brightwater Commons for a family dinner to celebrate my parents' 23rd wedding anniversary. Being a vegetarian, I ordered the starter halloumi, the top up Mediterranean vegetables and chips. While eating the vegetables, I discovered a piece of what appeared to be calamari amongst them. I passed the calamari to my father who then tasted it and confirmed it was indeed calamari. We then informed the waitron who then apologised and that was that. Later on, as our meal was ending, I found not one but two pieces of prawn antenna. We then asked our waiter to call the manager. I watched our waiter approach a man who then told him something which led the waiter to call another manager. The second manager came to our table and after explaining the issue, he apologised and then took away my plate/platter. The manager then returned shortly and apologised once again and offered me a complimentary cappuccino. I refused and then said that my family and I would not pay for the meal. I am a vegetarian for ethical reasons as well as religious ones. By consuming seafood, it would be disrespectful to my religion. What if I had had a shellfish allergy, I could have gone into anaphylactic shock. The manager then returned with the menu and offered a complimentary dessert, my father decided to order the baklava. We then received the baklava cheesecake which is not what we ordered. When querying this order, the waiter then insisted we had ordered the baklava cheesecake, which we most definitely had not. My father then ate the incorrect dessert saying it was fine. The issue still remains that the order was taken incorrectly and there was no offer to rectify the mistake. Upon leaving, my father spoke to the first manager (who did not come to our table) and told him how revolted we were with the service. The manager apologised and said that meals are prepared on the same grill, however had no answer to when I asked should't the grill be cleaned prior to preparing a vegetarian meal? This shows that this particular Ocean Basket has absolutely no regard for their customers.