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Reviewed 18 November 2017

We tried Haggerston castle for the first time this year, we often have a caravan holiday once a year. Compared to other caravan parks, this ticks all the typical boxes, good and bad, so you know what you're getting. It's certainly worth staying here, the entertainment complex kept the kids happy, although the wildlife park was very overpriced.

The only real complaint was the lack of staff in the Mash and Barrel, the main restaurant. The staff themselves were very friendly and always helpful, no complaints with them. However, the length of time we had to wait on some meals there was dreadful. Only dinner time was very busy, which was understandable, so there were one or two extra members on. But at other times there were 30 and 50 minute waits for lunch or breakfast and the place was hardly full.

I've read reviews dating back 6 years with the same problem, so Haven's "we're looking into this" doesn't wash. Please employ more staff.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Grant L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haggerston Cast... H, Manager at Haggerston Castle Holiday Park - Haven, responded to this reviewResponded 21 November 2017

Hello,

Thank you for your review, we really appreciate the feedback.

we constantly review our guest experience and the great news is that in the winter we will be going through some great enhancements, really for next season.

Thank you for the feedback regarding the waiting times for food, this is something we are discussing as a management time to recruit more team for 2018.

We really hope you visit us again in 2018, have a wonderful Christmas :)

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Reviewed 12 November 2017 via mobile

Loved it here! Caravan was close to site and was perfect for our needs (three bedroom deluxe). Facilities where good, nice chinese buffet, spar was good and indoor kids play great (though needed a clean). We were close to alnwick castle and bamburgh castle which we visited both. Kids disco good but was very busy and if you didnt que you struggled to get a seat. Had a lovely family holiday.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Kibbler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haggerston Cast... H, Manager at Haggerston Castle Holiday Park - Haven, responded to this reviewResponded 14 November 2017

Hello,

Thank you so much for your lovely review.

I am pleased you enjoyed your stay here at Haggerston Castle and we do hope you visit us again in 2018.

Have a very merry Christmas

The Haggerston Team :)

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Reviewed 9 November 2017

We rented three caravans (two at Lakefield and one at Badger Lake). There were 11 of us and we had a wonderful time. We found the staff very helpful and when the gas ran out one night they came and fitted a new cylinder within 15 mins. The site was very clean and the only problem was the ground was very wet following heavy rain the days before we came. We actually stayed in the new area of the park (Badger Lake) where the services are piped in and the caravans better spaced. I have two gripes which were echoed by lots of other campers including some of the caravan owners was
a}the price of beer at the clubs
b)the central facilities have not been extended to cope with the increase in size of the site

Room tip: Get a caravan around Badger Lake
Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
2  Thank Yorkie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haggerston Cast... H, Manager at Haggerston Castle Holiday Park - Haven, responded to this reviewResponded 10 November 2017

Hello,

Thank you for your wonderful review, we are so pleased you and the family enjoyed yourself while you here.

I can confirm over the closed period we are extending our facilities and we are redeveloping the live lounge.

We really hope you come back and visit us again in 2018

Have a wonderful Christmas & new year

Kind Regards
Christina Heffron

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Reviewed 7 November 2017 via mobile

We stayed ina caravan which we booked through haven holidays which was beautifully kept lovely and clean. The park is much larger than we would normally choose however for an October break we wanted a choice of things to do should the weather be wet. The park is lovely very clean and all the staff friendly and efficient. The entertainment was good and plentiful. Lots of places to eat on site and a small shop if needed. We would definitely consider returning in the future.

Date of stay: October 2017
Trip type: Travelled with family
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haggerston Cast... H, Manager at Haggerston Castle Holiday Park - Haven, responded to this reviewResponded 9 November 2017

Dear Denise,

What a lovely review of our park, the wardens work really hard making sure the park is spotless.

I will forward your wonderful review to the park team and we hope you visit us again soon in the 2018 season

Kind Regards

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Reviewed 7 November 2017 via mobile

We stayed here during October half term with 4 children aged 14, 11, 4 & 2. It was excellent value as we booked through The Sun Holiday £9.50 deals, although we did upgrade our caravan making it a little more expensive but well worth it; it was like brand new with a very spacious living area and three bedrooms, and all the facilities we needed during our stay. The site itself was also very clean, there was lots to do for the children- they all loved the pool. Close to local beaches and coastal walks, and Lindisfarne Priory which is worth a visit.

Date of stay: November 2017
Trip type: Travelled with family
Thank Emma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haggerston Cast... H, Manager at Haggerston Castle Holiday Park - Haven, responded to this reviewResponded 9 November 2017

Dear Emma,

Thank you kindly for your review of our park and we are so pleased you enjoyed your stay.

We do hope you visit us again soon :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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