We returned as a family to this hotel in August after loving every minute of our trip there last year. We purposefully upgraded both rooms to the preferred club at the time of booking as our experience last year highlighted it was worth the extra money.
Upon arrival we were welcomed into the lounge to check in ..... But we're disappointingly left there for almost 2.hours. After a bit of kicking and screaming we ended up being spoken to and advised there were no preferred club rooms available. After a lot of discussion we accepted 2 standard rooms which were very close to the restaurant and therefore were much noisier than we had wanted.
That said the manager (Angel) was incredible and provided us with a refund of the first night for both rooms - and the price differential between the two room types refunded for the other 13 nights. Therefore all of the additional services (wifi, preferred club pools, preferred club bars etc) were all provided free.
They did advise that our tour operator had been made aware of the situation 3 weeks before our holiday and it was clear they'd not then come to us with this information.
Our girls were really safe in the hotel - at 16 they want to spread their wings a bit and this is a really great hotel to allow this to happen. The girls joined in with the activities and used the nightclub too. They loved it.
We once again used the Seapro diving school attached to the hotel for our scuba diving .... Amazing service and a wide variety of things to do. We scuba dived, parasailed, went on catamarans and banana boats. All great - and with fully trained and competent staff.
Bad storms hit whilst we were there, doing some damage to the hotel building .... But the pace at which the repairs took place was incredible. The team must have worked through the night yo get everything fixed for morning.
Whilst my time here this year was a bit tainted by the issues re the rooms - the staff, especially the manager, could not have done much more and we did still have a lovely holiday and I would recommend the hotel. And I would upgrade.
- Official Description (provided by the hotel):
- Step into the breathtaking Now Larimar Punta Cana and enjoy a wristband-free, excitement-filled getaway. Far from life's demands. Back to its simple pleasures. Where sophistication meets understated. And the kids have as much fun as the grown-ups. Located on over 700 yards of picturesque palm-studded white sand beach on the majestic turquoise Caribbean Sea in Playa Bavaro, Now Larimar offers all of the privileges of an Unlimited-Luxury(R) escape in an exquisite seaside setting. Savor every moment with deluxe accommodations, reservation-free gourmet restaurants, premium cocktails, pampering in our world-class Spa, endless daytime and nighttime activities and much much more. ... more less
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- Also Known As:
- Now Larimar Hotel Punta Cana
- Nh Hotels Punta Cana
- Nh Hotel Punta Cana
- Edenh Real Arena
- Edenh Real Punta Cana
- Edenh Punta Cana