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Reviewed 12 May 2014

Cleanest hotel I've ever seen. Even the beach bathrooms were immaculate.

Service was great. My friends had a problem with the air conditioner and the hotel sent a technician as soon as they mentioned it.

The beach was beautiful and very clean. Hotel employees raked it and picked up what the tide washed in.

There are beach huts with chairs. To reserve your place, you put you towel on a chair. This starts about 7am when the employees put out the chairs.

The buffet restaurants were great. The food was fresh, varied and delicious. The specialty restaurants were less interesting. It was as though the food had been hanging around on the steam table for a while. After two tries, we went back to the buffets.

The local beer was good. Sometimes I managed to snare a pina colada that was the consistency of slush, made with dark rum. A favorite. Oddly enough, there was no decent iced tea.

The wine was dreadful. The plonk served with meals was undrinkable. Even the extra charge bottle we ordered at one of the specialty restaurants was unpleasant. There are so many other good drinks to choose from that the lack of wine wasn't a major inconvenience.

Bring a gallon of your favorite sunscreen because there is no place to buy more. I brought the wrong beach shoes and wanted to buy a pair of Crocs. None to be seen. Souvenir stands abound, but Walmart would have been a lifesaver.

It was a fun trip and the heat was wonderful after a Canadian winter.

Room Tip: Closer to the beach is quieter. Avoid the ones near the bandstand unless you really like late night noise.
  • Stayed: March 2014, travelled with friends
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4  Thank TravelingOtter441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

This was my second visit to Punta Cana, and my first stay at the Iberostar here. Overall, very nice. Only complaint was the unavailability of reservations for specialty restaurants. Of the three we wanted, we were only able to secure one. We were put on the waiting list for another one, which got us in eventually. The third one we ended up at only because Apple Vacations hosted a dinner there on our last night. Great resort, though, and the food was outstanding!

Room Tip: The best view is facing the interior of the resort. There isn't much to look at on the other side. However, we didn't spend a lot of time in the room to begin with, so it really didn't matter.
  • Stayed: April 2014, travelled with friends
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3  Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

Overall we had a good stay at the Iberostar, however there are areas that I would like to see improvement.
- Trip Advisor feedback has feedback from IBS Bavaro, Dominicana & Punta Cana all together so therefor the pictures and feedback and ratings don't reflect correctly.
- Paying for WiFi and the safe is not acceptable, we have been to Punta Cana quite a few times and this is the first time we have had to pay.

- The food lacks variety, particurlarly at dinner, (buffet), and no options for vegitarians, we were there for 2 weeks and we could predict what was would be on offer at dinner. Im guessing the hotel is geared up for shorter stay guests. With 2 buffet restaurants so close together and guests able to use both, some variety between the 2 would have been good.
- The entertainment team - we didn't see the shows as we prefer live music, which I have to say was really repetitive, we could predict the songs, the was a piano near the bar it was never used. The 'games' the Star team played when the band took a break were very childish and again the same every night. The star team were very pushy when it came to asking guests to dance, particurlaly
younger girls, we spoke to 2 who used to hide at reception to avoid

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
3  Thank Linda Margaret J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationMngr, Quality Manager at Iberostar Punta Cana, responded to this reviewResponded 12 May 2014

Dear guest,
In the name of the Hotel Manager, Mrs. Helena Santos, we thank you for choosing IBEROSTAR Punta Cana for your vacation and for sharing your experience at Tripadvisor.
We are very pleased to read that you had a good stay among us.
Likewise, we extend our apologies for the breakdown in the service provided by our Star Friend´s staff and about the inconveniences related to our variety of gastronomy. We have shared you feedback with the corresponding departmental heads who certainly are working to improve our procedures and standards. We would like to clarify though that it is not a true depiction of our standard of operation here at IBEROSTAR Punta Cana.
We kindly invite you to visit IBEROSTAR Grand Hotel Bavaro whose upper level and might satisfy your palate’s expectations. Please do not hesitate to contact us before your next visit.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

I visited this resort again. I was there in Jan. and returned in April because I loved it so much! All was great, check in, staff, grounds, beach, room and the food. It is one you don't want to miss going too!

  • Stayed: April 2014, travelled solo
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2  Thank labonte66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationMngr, Quality Manager at Iberostar Punta Cana, responded to this reviewResponded 12 May 2014

Dear guests,
In the name of Ms. Helena Santos, Hotel Manager, we would like to thank you for taking the time to write a review about your recent experience at our hotel and for your loyalty when choosing IBEROSTAR Punta Cana as your holiday’s destination.
We would like to express you how honored we are to read that our hotel premises, exquisite gastronomy and the friendliness of our staff members not only met your expectations based on your previous visits but also ensured you another unforgettable holidays as we aim in IBEROSTAR and as you are used to.
We will be happy to welcome you back again and remain at your disposition as usual for any assistance prior your next visit.
With kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

Spent 2 weeks relaxing in the sun. On arrival reception was smooth and well organised, our groups rooms were all close together, the rooms were basic, clean and tidy and the maid service was very good topping up and changing as required. The food was plentiful and there was always lots of choice in the main restaurants, we didn't use the specialty restaurants, the waiters, waitresses and chefs were all helpful and polite. The entertainment team were so busy all the time from early morning to late in the evening, putting lots of activities during the day and the shows in the evening. The beach is awesome and clean, though you need to get up early to get a decent bed, the sea is lovely and clear. The pools looked lovely but we spent very little time around them opting for the beach. The hotel is surrounded by beautiful gardens which are well maintained. Would be more than happy to return.

  • Stayed: April 2014, travelled with family
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4  Thank SteveandPaula0612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationMngr, Quality Manager at Iberostar Punta Cana, responded to this reviewResponded 12 May 2014

Dear guest,
Thank you very much for choosing IBEROSTAR Punta Cana for your holidays and for taking the time to post a review about your experience.
In the name of Mrs. Helena Santos, hotel Manager, we would like to express how satisfied we are to read that our hotel premises, exquisite gastronomy and excellent service ensured you a memorable holiday or as you stated in the review a “a very relaxing” vacation; that is what we aim in IBEROSTAR Hotels and Resorts.
We are looking forward to welcome you back. Please do not hesitate contact us before your next visit.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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