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Reviewed 10 October 2018

After having gone to all inclusives in Mexico as well as a non-all inclusive Mexico resort, I didn’t have a lot of exposure to the resort brands. I knew the few most popular, but had never heard of Grand Palladium. I am so happy that southwest vacations led me to this resort. the most up-to-date / modern grounds I’ve stayed on. Well manicured lawns, amazing choices of restaurants. Really did not have a bad meal. The statehouse could’ve been better compared to other places I’ve been, but was not anything worth complaining about. Argentinian was amazing! Would have gone three times. Great employees who we became friends with from servers, to bartenders, to bell boys. Beautiful beaches! Only thing is it would’ve been nice if some of the large areas of seaweed were removed from the sand in spots along the beach. We stayed in building 19 bordering the palace resort. A lot of the restaurants are on Bavaro. You are never out of things to do. Would definitely go back 100%

Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Trip575887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 10 October 2018

Dear Trip575887

First of all, I want to thank you for sharing your impressions of our Grand Palladium Bávaro Suites Resort & Spa with thousands of travelers through TripAdvisor. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember.

We will be waiting for your soon return to this your home in Punta Cana.

Attentive greetings,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

We couldn't say enough about how well we were treated for the entire week. Lovely accomodations, excellent restaurants, lots of things to do, no worries and nice shopping all on the large campus of hotels, gardens, pools' and a variety of activities all day and all night. We came here at the advice of our daughter & son-in-law, who were here last September for their honeymoon. GO AND ENJOY

Stayed: September 2018, travelled with family
Thank Norman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 10 October 2018

Dear Norman R,

We are glad that you could visit us and get the best impression of yWedding annuiversaycelebration at our Grand Palladium Bavaro Suites Resort & Spa.

It's very gratifying to know that we were able to exceed your expectations thanks to the excellent performance done by our well-trained staff who always give their best aiming to get the entire satisfaction of all our dear guests.

It certainly adds an extra bonus to the experience, that our guests can explore our huge resort, finding a wide variety of pools, bars, restaurants and activities. We are very pleased knowing those were some nuances you really enjoyed.

Thank you for your kind review, we hope to see you soon in this beautiful destination of Punta Cana.

Kind regards,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

The employees at this resort are outstanding! My family and I had a great time. We had access to all 4 resorts! My family went scuba diving and we rented a speed boat! Just have fun and enjoy yourself and don’t pay attention to people’s bad reviews. They are just unhappy people! We will return back to this resort. Thank you grand palladium for all your hospitality.

Room Tip: Get the room with a rooftop terrace. They all have a hot tubs on the roof. And the rooms are spacious.
Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 10 October 2018

Dear Susan M,

Many thanks by your preference in the selection Grand Palladium Bavaro Suites Resort, Spa & Casino for your recent vacation. I also would like to extend our gratitude by having shared your experience regarding this trip to our property through TripAdvisor advising at the same time to future travelers about our excellent services.

We appreciate you have shared your wonderful experience with future travelers regarding to our destination.

We hope to have the opportunity to host you again in a not very distant future.

Your second home in Punta Cana awaits your next visit.

Best regards,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

The people were all helpful and so nice. The resort was very nice and clean. We really enjoyed our stay and would definitely recommend this resort to others, and would return for a longer stay. Great memories!

Stayed: August 2018, travelled with family
Review collected in partnership with this hotel
Thank 564emiliag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 10 October 2018

Dear 564Emiliag,

First of all, we would like to thank you for your preference in selecting our Grand Palladium Bavaro Suites for your holidays toguether your family, as well as by letting us know about your recent experience.

We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the quality of our services and facilities. It is truly a pleasure to confirm that you have experienced a fantastic stay with us and we have succeeded by surpassing all your expectations.

We also would like to have the opportunity to serve you in the future to offer you another memorable stay.

Sincere regards,

Sachenca N.
Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018

We had a fantastic stay at the Palladium Bavaro this September. Warmly welcomed by the staff, quick solutions to our problems. After our first night, they moved us to a room closer to the pool and restaurants, so we could enjoy our vacation even more. With a toddler it can be extremely challenging to have long ways to get to places, so we really appreciated to be moved.
Restaurants: excellent. A great variety of food, you won't have to eat the same dish twice on a two-week vacation. Best restaurant in our opinion: La Lola (Spanish), Bamboo (Asian) and the Japanese Showcooking restaurant. Friendliest staff at the Behique, very child-friendly, always funny and quick in serving the drinks. You don't even have to ask for a new drink, they simply serve it. Special thanks to Leandro and the hostesses at the entrance.
Rooms: When we got to our new room, we found the beauty mirror hanging a bit loose. Without even reporting it, it got repaired one day later, so housekeeping and maintenance are obviously doing a great job! The maids left our room always impeccable. And the details! Nicely decorated bed and curtains, loved it.
In general you can say that your smile makes a smile. If your friendly, you will always receive friendliness.
Live music at the lobby was also great! Violin, saxophone, traditional Dominican music and all-time favorites, you would always find a place to have a drink and listen to good music.
There is a train that goes around the whole resort. Great idea to ride it to get to know the resort and to get to places that are far from your room. Also, the bellboys are always ready to transport you, especially when you are with children.
Special thanks to Deyter, Toni and Isaias - awesome team!
Kids club: Carina, you made our vacation very special! Our son loves you and keeps talking about you, wanting to go to the mini club every day.
Animation: Great team as well. Thank you for allowing me to teach some Zumba lessons while we were there. You are great fun!
All in all, we were very happy at Palladium and will definitely come back! Can absolutely recommend this place!

  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank crimo2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sachenca N, Guest Relations Manager at Grand Palladium Bavaro Suites Resort & Spa, responded to this reviewResponded 7 October 2018

Dear Crimo,

Words are missing to express our gratitude by having chosen our Grand Palladium Bavaro Suites Resort & Spa as your preferred home in Punta Cana as well as, by sharing your impressions through Tripadvisor with thousands of travelers to our destination. It is more than an honor for us to hearing that we have provided you an amazing experience such as described. Our aim is to provide and deliver the best "palladium" service to all our guests. provide and deliver the best "palladium" service to all our guests.

Your recognitions and expositions clearly helps to future travelers to make an accurate choice at the moment they are planning their vacation time so we greatly appreciate your words and I will personally transmit your compliments to our whole team.

Needless to say we will be anxiously expecting your next visit. Your “home away from home” awaits you.

Best Regards,

Sachenca N.
Hospitality Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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