We had a great time with no issues or problems. All the staff were super friendly and helpful. Our room was very clean and updated with comfortable bed. The food and beverages were always good. The beach and views were amazing! This resort was better than expected. It's a great place for all ages and families. We will be back!!!
Dear Guest,
Thank you very much for sharing your wonderful experience at Barceló Bávaro Palace. We are happy to know that you enjoyed our comfortable rooms, the quality of our cuisine and the impressive views of our beach, recognized as one of the best in the world.
We are proud to know that our staff contributed to making your stay even more special. We will certainly be delighted to welcome you back to continue creating unforgettable moments for you and your family.
We look forward to seeing you soon!
Sincerely,
César Güílamo Montilla
Manager
Barceló Bávaro Palace
The resort was nicely laid out and maintained. Food selection was Ok but not as good as other resorts in the area, or consistent - some days had great choices, others were weak. We were often directed to the second floor buffet since the first floor buffet was full. Buffet service was weak - took a very long time to get a glass of water or coffee; several times, ordered drinks never arrived. The elevator by our 4th-floor room worked about half the time. The Junior Suite offers minimal bathroom privacy - the entire room can see you when you walk out of the shower. Hot tubs on every balcony - I saw none in use. Room cleaning was hit-or-miss. Overall, having been to other resorts in Punta Cana, I would not return to this one
Dear Guest,
Thank you for taking the time to review your stay.
We regret to hear that certain aspects of your stay did not meet the high standards we strive to provide. We apologize for the inconvenience you faced with the variety in our food offerings and understand that this can affect the overall enjoyment of your stay. Moreover, we are sorry for the service delays you encountered at our buffet. This is certainly not the level of service we aim to deliver.
Nonetheless, it is wonderful to know that the layout and upkeep of our resort were to your liking. Our team works diligently to maintain a beautiful and welcoming environment for all our guests. We are also pleased that you found our pool facilities enjoyable, as we aim to provide a perfect balance between relaxation and activity.
We hope you were able to appreciate our picturesque location along one of the top beaches in the world, as recognized by National Geographic, and take advantage of the wide range of activities and amenities available at our resort.
We are hoping to welcome you back in the future.
All the best.
César Güílamo Montilla
Director
Barceló Bávaro Palace
Recommend only for short stays that dont look around too much. Its a nice and fun place, but not if you are looking for quality food, quality hygiene & cleaning and friendly service.
Dear Guest,
Thank you for taking the time to share your review.
We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding cleanliness and the quality of our gastronomic offerings. Our guests typically commend us for our meticulous attention to detail and diverse culinary choices, which include 11 restaurants featuring a mix of Dominican and international flavors. We apologize if we fell short in delivering our usual high standards during your visit. Moreover, we understand the importance of friendly and attentive service, and it disappoints us to know that your experience was not reflective of the warm hospitality we strive to provide.
Nonetheless, we are pleased that you found our resort to be a nice and fun place. Our goal is to offer a perfect balance between relaxation and activity, which is why our guests can enjoy a tropical paradise filled with entertainment options, a variety of sports facilities, and luxury accommodations along one of the top 10 beaches in the world.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
César Güílamo Montilla
Director
Barceló Bávaro Palace
During our check-in process on December 30 2024, the hotel representative asked for our credit card that was used to make the reservation and to make a final OK payment, which was 50% of the whole amount. That card was closed a long time ago. So, we had to make a full payment using a different card. The hotel representative stated that the refund would be issued to the new card that we used to make full payment during our check-in. After our numerous visits to the reception desk and numerous assurances from the hotel representatives the refund was still issued to the card that does not exist. After multiple visits to the reception desk and a huge amount of time we spent talking to hotel representatives the refund is still not issued to the card that we used to make a full payment during our check-in. Instead of enjoying our vacation time on the beach we had to spend all that time talking to resort representatives and the issue is not still resolved.
Dear Guest,
Thank you for taking the time to share your review.
We are sorry to hear about the difficulties you encountered with the refund process during your stay. We understand how important it is for such financial matters to be handled swiftly and accurately, and we apologize for any inconvenience caused.
Moreover, we regret that this situation impacted your vacation time and the enjoyment of our facilities. We are committed to ensuring our guests have a seamless experience at our resort, and it is evident that we fell short of this commitment in your case.
Finally, we value clear and effective communication with our guests, and we apologize if the information provided by our team was not as accurate as it should have been. We will certainly review our procedures to prevent similar occurrences in the future.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
César Güílamo Montilla
Director
Barceló Bávaro Palace
We just returned last month from a 10 day trip to the Barcelo Bavaro Palace. We lost count of the number of trips to this resort but it was at least 30 since the airport first opened in the 1980’s. We tried a number of other resorts in the Caribbean but we always come back to Barcelo. It is great value for the money.
The hotel sits directly on an expansive beautiful sandy beach that provides many chaise lounges providing shade under palm trees. Of course, areas near the bars can be a bit more crowded but walking a few feet you find wonderful private areas.
This year was the first time that we booked our package with Costco. The biggest advantages include the price, the rebate and the transportation arrangements to and from the resort and the airport. After we collected our luggage, we went to the Costco rep and were immediately taken to our bus and then directly to the resort. No waiting for other passengers or stops to other resorts. Same service on the return to the airport.
When we arrived at the resort, we were registered in the Premium Lounge while sitting and enjoying a Margarita and a beer. Our dinner reservation for the a la carte restaurants were pre-booked by Julay Mercedes, Premium Supervisor, through email exchanges prior to our arrival. She also booked cabanas for us at the adult pool. She is not only extremely efficient but also very personable and professional and takes our vacations from wonderful to fantastic.
We also had the pleasure of meeting the Premium Level Manager, Gertrudis Puig, who surrounds himself with a very capable team.
As others have mentioned, the resort is very large. It has something for everyone. If one chooses to walk around the resort, it creates an opportunity to work up an appetite to enjoy delicious food in the a la carte restaurants, room service, or the buffets.
We spent a lot of our time enjoying the cabanas at the adult pool. The bar and other services there are capably managed by Juan and Julie.
We enjoyed the resort so much that we booked another 10 day trip for later this month.
Belinda and Tom from Nova Scotia, Canada
Dear Dear,
Thank you very much for this kind review.
We are thrilled to hear that your experiences with us at Barceló Bávaro Palace All Inclusive have been consistently delightful.
We are pleased that you appreciated the exceptional value we offer, our stunning beach location, and the seamless transportation arrangements. The convenience of your registration process in our Premium Lounge, along with the attentive service provided by Julay Mercedes and Gertrudis Puig, clearly enhanced your stay. It is wonderful that you enjoyed the exclusive cabanas at the adult pool, managed by Juan and Julie, and the diverse options our large resort offers. We are also delighted to learn of your plans to return to our resort for another visit later this month.
We look forward to seeing you again soon.
Best regards,
César Güílamo Montilla
Director
Barceló Bávaro Palace
