Resort was beautiful. No complaints other than lack of communication with the staff. Hotel needs to hired English speaking staff so that we can better understand each other. Would definitely recommend the resort to my family and friends.
Dear María,
We appreciate that you took the time to share your experience with us.
We regret to hear that there were challenges in communication due to language barriers during your stay. We strive to provide a seamless experience for all our guests, and we apologize for any inconvenience you faced in this regard. We appreciate your recommendation of our resort despite this and are continually working on improving our team's language skills to cater to our diverse clientele.
It brings us great joy to know that you found our resort beautiful and that you would consider recommending us to your friends and family. Our aim is to provide a serene and enjoyable environment, and we're pleased that you experienced just that. We look forward to the opportunity to welcome you back and provide an even more comfortable and enjoyable stay.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Sandy Pfeil
Director, Barcelo Bavaro Beach
We would recommend you get to the buffet as soon as it's served for fresh options. Make sure to make reservations at any restaurants on day one to guarantee a table. Best restaurant La Fuente. The $15 price is for 2 entrees. Enjoy! Oh and the beach is clean and private
Dear Guest,
We appreciate that you took the time to share your experience with us.
We are thrilled to hear about your enjoyable experience at our resort.
We are delighted that you loved the pristine condition of our beach, the value offered by our dining options, and the exquisite culinary experience at La Fuente. It is great that you could appreciate the variety and freshness of our buffet offerings.
We are hoping to welcome you back in the future.
All the best.
Sandy Pfeil
Director, Barcelo Bavaro Beach
I was really looking forward to going to all inclusive resort. It was my family and my best friend and her husband. We researched this place because my parents had already stayed there. They really enjoyed it probably like 12 years ago. My dad said it’s changed a lot because he absolutely hated it this time around.
First of all, it is impossible to get reservations for a restaurant here unless you bribe somebody. We also didn’t know that you had to pay for mostly all the restaurants. The buffet was absolutely disgusting and I’ve never had a problem with the buffet anywhere I’ve gone. They ran out of bacon and many other things in the morning at 9:30 AM. At lunch they didn’t even have simple cheap things they could’ve made like a burger station. It would’ve been simple for them to have to have easy lunch things that were fresh. There were burgers sitting in warmers, food from breakfast, a low selection of vegetables, soggy french fries that were also a warmer. I believe there was only one or two days with french fries anyway. There was no other options for lunch at all. They didn’t do anything by the beach or any special little events. Most of the other restaurants were OK but the Spanish one definitely wasn’t. It’s not lamb that they serve there at all. Probably sheep. It was absolute disgusting. My dad said he didn’t want it and he would take something else and then they brought us the same crap again. They wouldn’t even refund us for the meal and we didn’t eat anything at all. We went to guest services and they absolutely wouldn’t refund us either. I am not picky either, but it was impossible to find anything good to eat. This has never happened anywhere I’ve been.
we are also very kind to treat people with respect, so just as you’re reading this we weren’t one of those people. Maybe they need another manager to manage the stuff at guest services and somebody to take over the food options at the buffet. They don’t need a bigger budget. They just need to spend it on better things and fresh food. Stop putting everything in warmers..
The beach was beautiful as always, and they cleaned up everything . The only thing I felt was odd was that they don’t have any umbrellass at all, and it is very hot. They do not have any service close to the beach either. Sometimes you would go to the bar at the pool and get a really great drink and then the next time you get it it tasted completely different. I also have no idea of what kind of alcohol they were using there. It looked like some strange Brands.
The people that delivered the beer and the water were absolutely amazing. Same as the ones that deliver the towels. The rooms are absolutely clean and wonderfully done every morning.
We started getting brown water coming out of our sinks and our taps a few days in. It was really dark brown and disgusting. We called several times over and over again and nobody came. I went to Guest services and nobody came. It’s like you were inconvenience to the people that worked there . I asked several other times and I didn’t even get to have a shower before I went home. I don’t care when things happen, but I think it was the fact that they did not care at all that you were even there. I’ve never been anywhere tha t
been treated this way before. See my other reviews I am not a picky person..
it was so disappointing that we saved our money all year and worked all these extra hours to stay at this dive .
When I see staff walking around like that and seem like they aren’t happy, that’s a huge reflection on management. It looks like they are not being treated properly at all and there is poor management and terrible teamwork. I would not want to go anywhere that treats their like that anyway . If your staff looks miserable, it’s your fault, This is the worst place I’ve ever gone and I will never be back.
Dear Sarah,
Thank you for taking the time to review your recent stay at our hotel.
We are disheartened to hear about the inconveniences you encountered during your recent stay with us. We understand that the quality and variety of food are integral to the all-inclusive experience, and we are disappointed that our offerings did not meet your expectations. Furthermore, we apologize for the difficulties you experienced in securing restaurant reservations and for any misunderstandings regarding additional charges. We will certainly look into these matters to ensure clarity and satisfaction for our guests.
In relation to your comments on the room and water issues, we sincerely regret that this negatively impacted your stay and that our responsive actions were not prompt. Cleanliness and comfort are top priorities, and it is clear that we fell short in this instance. We are reviewing your feedback to improve our maintenance and guest service protocols.
However, we are delighted that you appreciated the beauty of our beach and the cleanliness maintained by our diligent staff. The positive remarks about our beer and water delivery service and towel service are also greatly appreciated. We take pride in ensuring that our facilities, including the rooms, are kept to the highest standard of cleanliness for our guests' comfort.
Finally, we are pleased that you found the accommodations to be clean and well-maintained. Our housekeeping team works hard to provide an exceptional level of service, and it's wonderful to know this was reflected during your visit.
We hope to welcome you again in the future.
Best wishes,
Sandy Pfeil
Director, Barcelo Bavaro Beach
Great experience with friends staff was awesome bartender were great cleanest and customer service was great
Dear Guest,
Thank you for taking the time to review your stay.
We are truly happy to hear that you had a remarkable experience at our resort.
We are delighted that you enjoyed the attentiveness of our staff, the delicious creations of our bartenders, and the pristine condition of our facilities. It’s always a joy to hear that our commitment to exceptional customer service is recognized and appreciated by our guests. Rest assured, we will pass on your compliments to our dedicated team members.
We look forward to welcoming you back on a future occasion.
Best wishes,
Sandy Pfeil
Director, Barcelo Bavaro Beach
Very lovely resort, with a beautiful pool and clean beaches, but didn't enjoy the food in any of the venues.
Dear Joanne,
We appreciate that you took the time to share your experience with us.
We regret to hear that our culinary offerings did not align with your expectations. Our diverse selection of restaurants is one of the highlights at Barceló Bávaro Beach, where we aim to cater to a wide range of palates with our all-inclusive experience. We apologize that we missed the mark during your visit and will take your comments into consideration as we continually strive to improve our guests' dining experience.
We are thrilled, however, that you enjoyed the resort's beautiful pool and the cleanliness of our beaches. As an adults-only hotel located on one of the top 10 beaches in the world, we take pride in maintaining our facilities to ensure a relaxing and enjoyable environment for our guests. It's wonderful to know these aspects of your stay were memorable.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Sandy Pfeil
Director, Barcelo Bavaro Beach
