Dear Williams,
Thank you for your review.
We are truly sorry to hear that your recent experience did not live up to the wonderful memories you had of your previous visit, particularly regarding the service and special accommodations for your honeymoon. Your observations around the service at our buffet and reservation restaurants, as well as the premium lounge, have been noted with concern. We also regret to hear about the disorganization you encountered with the private transfer from the airport and the delays during check-in. We sincerely apologize for these aspects of your stay that fell short of expectations.
We are delighted that you found our hotel well-maintained, and that you enjoyed the beauty and recreational offerings of our pool and beach areas. It pleases us to know that your room provided a comfortable and pleasant retreat, complemented by the diligent work of our housekeeping team.
Finally, we take great pride in offering a serene adult-only environment where guests can unwind and savor their vacation moments. The fact that you recognized the quality of our resort's physical condition is highly appreciated, and we hope that it provided a backdrop for moments of relaxation during your stay.
We hope to welcome you again in the future.
Best regards,
Sandy Pfeil
Director, Barcelo Bavaro Beach