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randyr60
bridgewater

5 day

2.0 of 5 bubblesReviewed 30 Nov 2017via mobile
I stayed in the one-bedroom apartment. Though the place was very cool it came without a water cooler so you had to drink warm water after I had to ask for a bottle. I've been to this country 20 times and never had to ask for water. The electrical system is absolutely ridiculous in the breaker box flips on and off all night long and you can't get more than an hour of sleep without all the electric turning on and off including fans and air conditioners. While this is happening the breaker box is making a loud clicking noise which will wake you up out of a sound sleep. The place is beautiful but I will never stay here again. It's entirely too far from everything and the lack of sleep for the last 3 days is taking its toll on me. Lastly after 5 it's difficult to reach anyone regarding issues. Maybe the two and three-bedroom Villas are better but I will never stay in the one-bedroom apartment again. I'm heading to Santo Domingo for one night and hoping to get a good night's sleep there.. I will contact my credit card company when I get back to the States because these people here are simply yessing me to death.
Date of stay: November 2017
Trip type: Travelled solo
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11 - 16 of 59 reviews
Reviewed 26 July 2017

We decided to take a trip to DR as per my daughters request for her 16th birthday... Instead of staying at a resort we were referred by a friend to Agua Villa Dulce & it was the best decision we made, especially traveling with 9 people! First let me say, Sandrine is wonderful and communicated with me on everything I inquired about. She is also very good to her staff, they are like one big family and it shows! Jovany was extremely helpful with information and helping us coordinate some excursions. Anything we needed, he was there for us! We rented a car & visited Playa Alicia, ate at Bailey's a couple of days but cooked most days, drove to Salcedo to visit family, did Monkey Jungle and Zip lining, went snorkeling & did the ATVs. So much fun! We rented Villa Karma and Loft Paraiso... the pictures do not them justice... They are Gorgeous!The Villas sit in the mountains with a gorgeous view! The kitchen is fully equipped and they even provide you with a grill. The pool was maintained every morning & house keeping came every day to make the beds, wash the sheets and straighten up for us, if needed. All the ladies were very sweet. The guards at night were very conscious about who was around and although it is quite dark, they had flashlights to light the pathway as we went to visit the loft we rented and were also very respectful to us as "visitors". My daughter and my family got exactly what we wanted out of this trip and living in the lap of luxury at Agua Villa Dulce made it even better! When we go back to DR, Villa Agua Dulce is where we will be staying!! Thank you to everyone for making this Sweet 16 very special for my daughter!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank lisav1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2017

We booked Villa Preciosa for 6 people to celebrate my sister's Bachelorette Party weekend. The villa was amazing, all three bedrooms we clean and just plain beautiful. We had a chef prepare dinner on arrival, which was amazing considering we got in pretty late. The pool area was just gorgeous and we had a view from the mountains to the ocean in the distance.

We rented a car and drove to the villa, so the first time we had some difficulty finding the exact location of the gated community, but other than that it wasn't too far from the night life in Cabarete (about a 20 minute drive).

The security staff was very helpful and we always felt protected. Our favorite was Jorge who would come to us as soon as we would call with a request.

Overall, we had a great experience, but would recommend you read the 'black book' on the villa and the 'extras'. We were under the impression that the food/drinks at the villa were included in our chef/bartender package but they were not and we got charged extra at check-out.

Date of stay: May 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
4  Thank Tiorys A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2017 via mobile

Amazing villas, amazing view! Everything was just on point and the services that they provide are just great, every time we needed something they were always available for us. I definitely recommend this villas! Thank you Sandrine for everything.

Date of stay: April 2017
Trip type: Travelled with family
Thank Jean Carlos R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2017 via mobile

My buddy and i stayed here at villa Agua Dulce about a year and a half ago and i never got around to writing a review. I'm gonna start with that one. First...I love the location...Up on a hill with a spectacular view was very impressive. We checked in and we were brought to our first villa. A really nice 2 bedroom place with a great pool, open kitchen, and just plain awesome place to spend our vacation. This was our 4th trip to the DR and this was the best place we've stayed in. About 4 days into our trip....My air conditioner was leaking....Called management and then sent a guy immediately to fix it. Unfortunately he was unable to do so. Within an hour, they moved us up the hill to a four bedroom villa with working ACs. This place was immaculate just like the first one...Just bigger. They also brought up some wine and apologized for the inconvenience. The staff was exceptional to us and when we needed something, they were right there to assist us. The best part about our stay, imo, is that we have friends here and it has never been an issue for them to come and visit us. Some other places here, hassle you about having visitors.....Not here....You put all this together and as long as i don't buy a place here in the DR, Agua Dulce will be where i stay!!!

Fast forward to now. We checked in 4 days ago and the place is just as friendly and accommodating as before. The airport leg my luggage in NJ and gave me a number to call to arrange where they can drop it off the next day. I gave that number to Marisa and she happily made sure i got my luggage delivered to our villa. The new villa we are in is of course great...The view from up here down to the beach is beautiful. Again the staff here have been very helpful. maid service is very good as well. Love this place.

Now i have read some of the negative reviews here and find them far-fetched ..I just find it hard to believe that the same people who go out of their way to make our stay the best turn into the exact opposite with others....

I have another week here and will write another review....Sadly though, I'm pretty sure it will be me repeating myself about how great this place is!!

Date of stay: April 2017
Trip type: Travelled with friends
Thank Wags18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2017 via mobile

Sandrine was really helpful at first when we checked in collecting our money. We stayed at the Casa karma villa and then was upgraded to a huge villa 16b great views the villas their are awesome very nicely decked out with all the bells and whistles.

The management is terrible are villa was robbed of jewelry and money while we weren't their the safes didn't work properly at all. Sandrine was not at all sincere or sympathetic about what happen to us on her property grounds. We believe it was an inside job whoever did this to us. Sandrine was very unprofessional and not at all respectful of us as her guests and tourists visiting her country. Sandrine believes what she wants to and will not investigate to find out what exactly happened in case of any incidents. Bottom line I will never stay here every again no matter how nice the views and villas are.

I do not recommend staying at this property at all the management is not good at all and has no control of what happens on the property. Should be called Stay at your own risk. Will not stay here on my next trip to the Dominican Republic.

Date of stay: February 2017
Trip type: Travelled with friends
8  Thank Chris M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Villasaguadulce2013, Propriétaire at Villas Agua Dulce, responded to this reviewResponded 23 February 2017

good morning,

first you was here without reservation, I will try to find a villa, you told me that you have a budget only for a little house, but I haven't other option, I let you a villa 3 bedrooms the 2 first nights and after one of my most beautiful villa with 4 bedrooms, you needed pay only 50%. Because I didn't understant that you told me that you received a "confirmation from booking"and not Me!
normaly you was only 4 people, after by night you call me that somebody stole something,..at 3 am. sorry you are wake up by night and I'm working 8to 7 pm in my office. so directly in the morning I was there, I checked on the book at the entrance and I see that you was 8 people bynight, some guests from the road. Never I rented a villa to them, it was your responsability sir. If you are coming in the villa with girls and they stoled what can I do? you was very upset with me, why?? I rented a house not the other services.., I'm think you was very happy when you see the house, the only problem was with your guests! You ask me to put camera inside the house?? sir we can't do that, it's privacity. we have only camera on the road if somebody leave the house and we didn't see on the camera, the police was there, the responsable also and they tell you that they can't do nothing, and they tell you the same things, that was your guests and you know that is true.
Be carreful first when you take choose to take people from outside that you din't know if you can trust them.
I'm think in US you don't do that, why you do that in DR?

sandrine .

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