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Reviewed 5 April 2018

Dark pink shirts are time share sharks. They will waste your time if you let them! They are not your personal concierge! We booked the 3 day golf all inclusive and folks at the front desk knew nothing about it. By the time it was sorted out, only got 1 day of golf. The food on the resort was great! The coffee superb. Service good. Excursions from others were all they described! Lots of vendors on the beach, you must be quite firm in your ‘no’. Resort is family friendly, child care available and staff good with children.

Stayed: March 2018
Thank Beverlysn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteleshodelpa, Director de Relaciones con Clientes at Emotions by Hodelpa, responded to this reviewResponded 6 April 2018

Dear Beverlysn,
Thank you for choosing us to spend your vacations in Juan Dolio, we are pleased to know most aspect of your stay went so well and you enjoyed our great food, superb coffee shop, good service, excellent excursions and a family friendly environment. We are sorry for the inconvenience you may have encountered, our vacation concierge tried to mediate the situation but unfortunately that didn't happen in your case. We already have oriented him with new forms of approach and communication hand in hand with our front desk staff and we are sure next time you give us the chance to visit us you will be very impressed with your personalized service since both staffs will manage the same information and you will be able to be assisted more efficiently. Thank you for your patience, we cant wait to have you back again with us very soon! Sincerely, Monica, Hodelpa Costumer Satisfaction Manager.

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Reviewed 4 April 2018

My friend and I stayed at Emotions for 6 nights and we loved everything about it. The room was clean and spacious, the shops by the pool made it feel like a mini town, and the pool and beach areas were always clean. All the staff was amazing - the waiters, the bartenders, the Bravo Club, and the cleaning service. They were constantly making sure we were comfortable and had everything we needed. The Bravo Club provided activities and entertainment throughout the day so we were never bored. They also were constantly making an effort to talk to and get to know the guests. The resort wasn't overly busy which was nice because we never had a hard time finding pool/beach chairs, and we didn't ever have to wait long for a drink or food. The shows at night were very entertaining while still being family friendly. The food was delicious - including the buffet and the other restaurants where you had to make a reservation. The beach area was safe too so we were able to walk down both ways. I highly recommend this resort!

Stayed: March 2018
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteleshodelpa, Director de Relaciones con Clientes at Emotions by Hodelpa, responded to this reviewResponded 6 April 2018

Dear Dana H,
We are thrilled to see you loved your stay with us so much. We want to thank you for taking the time to review us with suck kind words, and sharing with other travelers how clean and spacious your room was, how much you enjoyed the food, pools, beach, safety, amazing staff who always made sure you felt taken care of as well as the entertainment team assured you had fun throughout your stay. Your words of recommendations to the Trip Advisor community are highly appreciated. See you soon, Warm regards, Monica, Hodelpa Costumer Satisfaction Manager.

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Reviewed 3 April 2018 via mobile

After careful consideration I have decided to rewrite my review for Emotions by Hodelpa on a more positive note. There are many wonderful things about this resort. The good experiences moreover outweigh the bad in any travel after reflection of the trip.
It has a very beautiful beach front for swimming and snorkelling. And I found so many beautiful shells laying in the water. There are plenty ( almost too many ) vendors walking the beach until 6pm.
The rooms on the Esentia side are very modern and well kept. I appreciated how clean they kept the rooms and how comfortable the room amenities were. The beds in that building are great and so are the pillows. The showers are sleek and the water quality is great. I would upgrade to ocean front or swim out room if you decide to go Esentia. I can not speak for the rooms on the other side of the resort.
The food quality is good and the breakfast on the back side of the resort has smoothies. A la carts are nice and the service is very fast. The buffet is standard and the beach bar food is great on the go. You can find nachos in the Milwaukee bar.
Very relaxing resort for the first 4 days. It did get very busy due to the fact it was Easter weekend and many locals were enjoying the resort. That also took a toll on the cleanliness of the beach but the water remained beautiful. Club Esentia is not adult only and therefore it may be a shock when the private pool can get overcrowded. Adult only building is located on back of resort side with private pool.
Entertainment was all done by audience participation except a dance show one night and Saturday night the Michael Jackson
Impersonator came and rocked the house. ( until the power went out multiple times )
The two people I would like to recognize for great service were Amalia who took care of the service for Esentia. She had an amazing attitude , was always smiling and could make us just about anything! And also to the very kind Jose at the coffee bar.
One quick mention of the timeshare attempts of the staff in pink shirts. And the photo crew always asking to get them beer or to give you your cologne.
For sure a trip well remembered!

Stayed: April 2018, travelled as a couple
Thank CPRoyHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteleshodelpa, Director de Relaciones con Clientes at Emotions by Hodelpa, responded to this reviewResponded 6 April 2018

Dear CPRoyHill,
Thank you very much for letting us know we could remediate in some ways, it fills our hearts with joy to read your review knowing you enjoyed most aspect of your stay and you will give us another chance to serve you the way you deserve next time we have the pleasure to receive you, at this, your second home in the DR! Thank you for your kind words, we are working hard each day to improve. Our vacation club staff are doing an excellent job after your review, thank you for giving the team the chance to be better, you can read in our lasts reviews how satisfied our guests have left because of their personalized treatment given by our vacation club concierge. That is all because of you!! We cant wait to have you back again with us very soon!! Warm regards, Monica, Hodelpa Costumer Satisfaction Manager.

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Reviewed 2 April 2018

Visited resort March 24 - 31st

Expect to spend approximately 2 hours on the bus before you get to Emotions.
Check in was smooth and painless.
We booked the Essentia Swim Out room. As stated in previous reviews, the water is cool and the chairs on the mini patio area get very little sunlight. There is little to no privacy from the adjacent rooms. One thing that really surprised us was the fumigation that occurs around the pool. This didn't seem very healthy.
The hard surfaces in the hallway amplified even the smallest of noises making it challenging to sleep some evenings.
The Essentia VIP pool area became a kiddie pool later in the week, always full of screaming kids....not so relaxing
The Beach was kept very clean by the staff. Always seemed to be adequate chairs available. The ocean did have coral and seaweed in spots, but it is an ocean not a pool! There were nice sandy portions. The beach was good for walking in either direction. Would love to know more about the abandoned resort to the east.
Continuously approached by vendors, who actually walk all through the chairs on the resort beach.
There was a good variety of food on the buffets. On slower days they closed one of the buffets. In the evenings we sampled both the Dominican and Italian restaurants, great food and great service every night! The dress code was not being enforced when we were there though.
The evenings entertainment consisted of audience participation events every night but one. We were expecting more local performers.
Towards the end of the stay the resort was flooded with locals, which really elevated the decibel level throughout the resort.
We did take advantage of the Essentia VIP trip to Santa Domingo as well as the 30 minute massage. The half day city tour was well done and our guide was very knowledgable.
The one thing that really detracts from this resort is the Pink Shirt wearing staff. Over and over we heard complaints about their high pressure sales tactics, attempting to suck people into buying time shares. Paying customers are there to relax, not be subjected to such manipulation and deception.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank PEI_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteleshodelpa, Director de Relaciones con Clientes at Emotions by Hodelpa, responded to this reviewResponded 10 April 2018

Dear PEI_Travellers,
Thank you for choosing Emotions by Hodelpa for your family vacation in Juan Dolio. We regret that your stay with us has not been totally satisfactory. We regret even more that your perception of our hotel is completely different from the one we offer and that we strive to provide the best quality every day as usual. We are left with the desire to welcome you back with arms wide open so that you can leave with the memorable experience we love to offer. Sincerely, Monica, Customer Satisfaction Manager Hodelpa.

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Reviewed 2 April 2018 via mobile


My wife and myself stayed at this hotel for the Easter weekend... the rooms are clean and very modern, the maintenance of the grounds were emaculate, the staff was excellent, great costumer service ...the food was excellent ..i want to give special thanks to Fernando Garnica, Heather White, Tiffany Ricci and Yurison for making us feel at home....thanks to all for a wonderful time ....see you next year!

Stayed: April 2018, travelled with family
Thank paulgrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteleshodelpa, Director de Relaciones con Clientes at Emotions by Hodelpa, responded to this reviewResponded 3 April 2018

Dear Paulgrill,
We really appreciate you taking the time to comment about your wonderful experience during your stay at Emotions by Hodelpa Juan Dolio, we are delighted to see the great costumer service was much appreciated, it’s something our staff takes great pride in, so we value your feedback. Thank you for your kind words on the well done job in the maintenance of the grounds and how much you loved our ''excellent food''. When we read comments like yours it gives us an extremely high desire to keep up the good work and knowing you will be a returning costumer because you felt like home during your stay with us is truly our goal number one. Warm Regards, Monica, Hodelpa Costumer Satisfaction Management.


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