Overall, the staff are extemely polite and courteous. All problems are quickly addressed via Whatsapp. The rooms are huge. We stayed in the 3 bedroom with private pool
Rooms
We were upgraded free of charge to the 3BR with pool as they had overbooked the 2 bedrooms! The rooms are huge. Over 3000sq ft in total!
A few things to note:
- wi-fi for our room didn't work for many days but we were able to use the building wi-fi (still didn't work in some rooms)
- fridge kept beeping -had to open and shut many times to get it to stop and even then it would beep - can be an issue in the middle of the night
- hood over stove does not work nor do its lights (lighting in kitchen overall low)
- all basic kitchen utensils/pots/cutlery are provided
- private pool is quite cold as it doesn't get much sun - only used once - other pools are very close - so no need to pay for private pool if you're considering it
- we were told water is not potable - the hotel provides 50L containers of water - use whatsapp to order them
Bar
- on beach, very convenient
- good food
- decent cocktails (some bartenders more experienced than others)
- Cabarete Coffee Company is next door and may be a better option for some
Beach
- awesome to watch the kite surfers
- our kids were too small for the water - very wavy/windy
- kite surfing lessons are available ($420 USD/6hours) - we didn't do it but will next time
Transportation
- $45USD to/from airport one way in van - arrange with hotel via Whatsapp
- $15 USD to/from Sosua beach (calm beach for kids - 15 min away)
Staff
- all polite, friendly and available
- we broke a glass at night - no broom in suite - contacted manager via whatsapp and a person was sent over with broom and cleaned it up very thoroughly - excellent (would suggest they stock the rooms with broom/dustpan)
There is construction going on next door but we didn't hear anything. Overall, highly recommend this hotel especially if you want to learn/go kitesurfing. The price for this time of year considering the size of rooms and level of accomodations was amazing. With young kids who are not ready for the waves and want to swim in the ocean consider elsewhere.