It was a pleasant experience after we asked for a different room to the one we were first allocated, which was on the third floor. This room was very basic to the point of being austere. Concrete floors, walls, and ceiling. No wardrobe. I'm not sure if the 3rd floor wasn't finished construction yet, but it wasn't very nice.
After asking for another room, we were given one on the 2nd floor, and this was much more pleasant. The bed was extremely comfortable, and they provided extra pillows that weren't too hard (unusual for Thailand).
The staff were friendly and obliging, and there was plenty of food for breakfast.
Would recommend this hotel.