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Reviewed 7 February 2018 via mobile

Great place for business trip and quick visits to the city, comfortable rooms, friendly staff and good restaurant in the lobby. Best advice rooms in the middle floors and pasta capoeira. Para grandes dilemas prácticas soluciones, staff amigable y atento con una buena infraestructura en el edificio.

Date of stay: February 2018
Trip type: Travelled on business
Thank Proitzehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberto v, Director Comercial at Hotel Alex, responded to this reviewResponded 12 February 2018

dear guest

My team and I really appreciate your opinion about our hotel. We are in a continuous process to teach our staff to give the best experience our guests can have in the center of the city of Caracas, we have more than comfortable rooms, we offer two restaurants, one of traditional Venezuelan food, the other Cantonese food in the upper part of the building; we also have a spectacular gym, with more than 800 square meters, where the guest will meet nice people from Venezuela; spa; Barber Shop; taxi lines for the entire city; security; souvenir shop and a travel agency.

We are very pleased to receive you and we hope that next time you visit us again to offer you the best service.

Thank you very much again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2017

I am a British male, i spent 3 weeks in Venezuala in January and used Hotel Alex as my base while visiting different parts of the country.. The hotel is clean and well finished, there is a choice of 2 restaurants in the hotel, a Gym and a rooftop bar (with a pool) so you you have plenty to do without leaving the hotel.

The Staff were Overwhelmingly helpful! They really went out of there way to help me in what is quite a dangerous city (although not as bad as the internet leads you to believe).
They were able to organise tours for me and would organise taxis for me when i was travelling around the city and give me good information on places to go ensuring that i stayed safe.
If anybody is thinking of going to Venezuala i would DEFINITELY recommend this hotel to ensure you keep safe and get the right local information to get the most from your trip.

Date of stay: January 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank razza_m_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alberto v, Director General at Hotel Alex, responded to this reviewResponded 7 August 2017

Dear Guest!

Many thanks for your opinion about our service, we are in continuous process for development and improvement. We like to offer a good service of hotel room, gym, spa, and breakfast, we offer the best at the downtown area.

I would like to see you again in Caracas!

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Reviewed 15 February 2017 via mobile

Had a nice stay. Easy money changing. NO changing back! Had the feeling it was all about making money and not providing service. Wifi is only working on some floors. Hardly any english speaking receptionists. Pool is closed on sunday. Safe can be carried away easily. Gym is huge. Price is good if paid at the desk, too much if booked online.

Date of stay: February 2017
Trip type: Travelled solo
Thank Mogli1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017

Stayed 3 nights at USD $65 a night. Breakfast was included but I didn't ask for the voucher and ended up paying each day (but nominal). Staff were all very pleasant. Restaurant attached very convenient, great staff and inexpensive. Airport transfer was USD $25 to the hotel and 10,000 Bs (or USD $5) to go back. Took approx 30 minutes to airport at 7am on a Thursday morning. Rooms were ok and bed relatively comfortable. Water was hot and wifi worked well. Nice clean safe option in pretty good location with a number of sites within walking distance. Can change USD and arrange tour guides etc. Left iPad, phone and money lying around room and never any issues.

Date of stay: December 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank MJS1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2016

The rooms are fine so is the Bathroom it is Centric district hotel Huge Walking Trafic in front of the Hotel, the Restaurant open to the public No Privecy, if your going for Buisness its so so but for family not Recomended.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank faisal a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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