Worst hotel experience of my life. I had to call almost every day to request towels and Shampoo (would think that was something that was automatically included in the service when you are paying more than $200+ per night). Sometimes they did not even clean my room and I had to call and complain. My room key kept disactivating itself and had to constantly go to reception to get it reactivated. The restaurants are expensive and the food is quite disappointing. In short, worst hotel service I have ever encountered - rooms are nice, but don't make up for the poor service. If you can afford it, the Marriott in El Rosal is much nicer and offers true service (poor quality restaurant though also). Oh and the Meliá is in a dangerous neighborhood, another reason to avoid this horrible hotel!
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- Also Known As:
- Gran Melia Caracas
- Caracas Gran Melia