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Reviewed 4 weeks ago via mobile

A good central safe hotel in Caracas. Good food and great service in the lounge by Dkbilys made the night a pleasant surprise. Internet works great and overall a nice place to stay in Venezuela. Recommended.

Date of stay: November 2018
Trip type: Travelled on business
Thank wandering_canuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

In the center of the city of Caracas, the hotel looks like an American hotel of the 70's. The view is not that good (see picture) and English is not broadly spoken but personnel is very hospitable and food served is good

Date of stay: November 2018
Trip type: Travelled on business
Thank Marco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresM3412, Gerente at JW Marriott Hotel Caracas, responded to this reviewResponded 6 November 2018

Thank you Mr. Marco for taking the time to write and give us good comments about the food and the personal, please come back soon ...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018

This is just an extraordinary hotel. Service and facilities are awesome. Great taxi service. They take security seriously. Staff at Restaurant Sur are just so nice and friendly you end up feeling as being friends. Huge callout to Heriberto, Elvis and Guerrero! I felt very much welcome here.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank NorthStar67335625359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresM3412, Gerente at JW Marriott Hotel Caracas, responded to this reviewResponded 1 November 2018

Thank you for your good comments on the hotel services please come back soon ...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2018 via mobile

This is my second stay at Marriot in Caracas but this time Vanessa and Heriberto at the restaurant made feel great. They are very professional people. I will come back in December.
I am a Platinum embassador member, I recommend to visit Caracas!

Date of stay: October 2018
Trip type: Travelled on business
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresM3412, Gerente at JW Marriott Hotel Caracas, responded to this reviewResponded 21 October 2018

Dear Mr Larry,

Thank you for taking the time to share your valuable comments. We love that your second visit has pleased you. We are waiting for you in December...

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Reviewed 5 October 2018 via mobile

Great service. Thanks to the restaurant staff specially to Heriberto and Maikel for your service. The food was very tasty. We will back soon to the hotel to enjoy all the comfort of the rooms. Thanks you all.

Date of stay: October 2018
Trip type: Travelled on business
Thank Victor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresM3412, Gerente at JW Marriott Hotel Caracas, responded to this reviewResponded 6 October 2018

Thank you Mr. Victor, we love that you liked the food and the attention of our associates Heriberto and Maikel, please visit us again soon ...

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