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Reviewed 19 February 2017 via mobile

We spent only one night. Hotel was nice and clean and many many helpful staff members to serve us. On the 18th floor there was pool area with service. The 19th floor was VIP area. The view to surrounding city and the mountain beside was just amazing. We did not have much time and so we only had a walk nearby. Safe during daylight.

Stayed: February 2017, travelled as a couple
Thank Liisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel, responded to this reviewResponded 23 February 2017

Dear Guest
Receive a Great Welcome front The Pestana Caracas hotel Group, thank you very much for share with us your comments, it was a pleasure to serve you.

Best Regards


Carlos Eduardo Pérez
Jefe de Recepción / Front Desk Chief
E-mail: carlos.perez@pestana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017 via mobile

We had all kind of problems with the hotel management . We paid in advance one night stay ( we planned 12 days)
When we wrote management that we needed a car at the airport to pick us up , we read upon arrival that the hotel could not send a car because they did not have a credit card to charge the trip to . Bad if you know how Venezuela "treats "visitors at the airport. It is a dangerous place indeed .
The rooms were OK at best , towels were old , shower leaks all over the room and room service slow . The elevators worked at will . The party on dec 31 almost destroys the pool area .
But what makes me write is that the local calls were charged to the room at a rate that is simply unimaginable . I spoke for 24 minutes , local , and we were charged BsF 64,000 . Just to give you an idea , the room was Bs 130,000 .
I do not recommend this hotel, although perhaps with a better management , it could be a nice place to stay. Dawson Sargo Front Office Supervisor might be a good internal manager but he is certainly not prepared to take care of the public .

Stayed: January 2017, travelled with family
Thank Axelstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel, responded to this reviewResponded 7 January 2017

Dear Guest

Thank you very much to share your comments with us, regarding de pick up transfer, it´s important to us to follow the procces to book a airport transfer, so, the Credit Card as a warranty is very important, and We anticipated to let you know respect to this, some of our products are imported, as the telephone platform, that´s why the local phone price, We´re working hard to try to find another ecomomic options, and work hard to improve our customer service quality, so, We really apologize for all the problem, if you have any other request, please let us know and We ´ll going to asist you.

Best Regards

Carlos Eduardo Pérez
Jefe de Recepción / Front Desk Chief
E-mail: carlos.perez@pestana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

Even though services in Caracas are decreasing in quality day by day due to the obvious economic reasons Venezuela is facing, the hotel stays very well and the facilities are well preserved. Prices are OK and food taste is also very ok.

Recommended 8f you are looking for a beautiful and romantic view or just to scape from your ordinary weekend in Caracas :)

Stayed: January 2017, travelled as a couple
Thank antoniocapezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel, responded to this reviewResponded 3 January 2017

Dear Guest

Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it was a pleasure to serve you.

Best Regards


Carlos Eduardo Pérez
Jefe de Recepción / Front Desk Chief
E-mail: carlos.perez@pestana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

The hotel has very clean comfortable and spacious rooms, awesome breakfast and a gorgeous view of Caracas from its rooftop (which also has an oudoor pool).
The hotel suffers nonetheless from TERRIBLE room service: slow and sometimes they even forget the orders themselves !

Stayed: November 2016, travelled with friends
Thank apv2114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel, responded to this reviewResponded 2 December 2016

Dear Guest

Thank you Very much for gave us your comments, special your Room Service xperience, We really apologize for this inconvinience, our A & B Manager know regarding this sitautions and follow up to improve our brand standard, once again, thank you very much to prefer us. It´was a pleasure to serve you.

Best Regards

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Reviewed 6 November 2016

a great pool view, even if you don't stay you can go for a drink after 6 pm and have a great view of the city of caracas
the area is safe, very close to parque del este in order to walk
there is pharmacy 1 block away and a supermarket across the street
the sales department are very friendly

Room Tip: high room, facing avila mountain
  • Stayed: November 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank VENEZUELANMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCcs, Manager at Pestana Caracas Premium City & Conference Hotel, responded to this reviewResponded 11 November 2016

Dear Guest

Receive a great greeting from Pestana Caracas Premium City & Conference Hotel, thank you so much for choosing us and gave us your comments, it was a pleasure to serve you.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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