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8 - 13 of 626 reviews
Reviewed 6 September 2018

This hotel is absolutely beautiful, the staff is exceptional and the surroundings make you feel like you are part of the rich and famous. The little beach towns in the bay make up for the fact that this resort has a small beach. The little town of barra is magical with food and music at every turn and the people are fabulous. I could live here forever.

Date of stay: January 2018
Thank Corinne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this reviewResponded 16 September 2018

Thank you for taking the time to share with us your comments. We are very happy to hear that you had a wonderful vacation, which only gives us more reasons to continue providing personalized and friendly service in such beautiful property.
We are looking forward to welcome you again at Isla Navidad Resort.

Cordially,
Juan Carlo Rincones
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

This place is truly paradise! The grounds, the staff, the food everything is just top notch! There were a few of us that went and we all had an amazing time. We stayed for 5 nights and we had a great time staying around the resort because it is just amazing, soo much to do. Barra de navidad is just a water taxi away for 30 pesos. I cant wait ti go back with all of my family!!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Danny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this reviewResponded 28 August 2018

I would like to thank you for sharing with Trip Advisor's community your experience at the Grand Isla Navidad Resort.
We are very happy to hear that you have enjoyed your stay and the surroundings; this area indeed offers unique vistas and Experiences.
We are looking forward to welcome you again at this unique Mexican Destination.
Cordially,
Juan Carlo Rincones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

I've been to this beautiful resort for the last 4 years and I always go back with great anticipation and excitement. A magnificent property facing the Lagoon with a calm private beach, lush gardens and a main dinning room with awesome views. Rooms are spacious and elegantly furnished. Some of the suites face the yacht club and marina.

Come to enjoy this lovely retreat for a rich experience of peace, fun and relaxation inside a Spanish Mansion Hacienda.

Date of stay: November 2017
Thank CarlosCli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this reviewResponded 7 July 2018

Thank you very much for your comments. We are very happy to hear that you have enjoyed your stay and the surroundings, this area offers unique vistas and Experiences, this hidden Mexican Paradise will always be happy to receive you.

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Reviewed 27 May 2018 via mobile

As part of a group attending to a wedding, I had the best service at La Plazuela restaurant by Gustavo Magaña. On the second day of luch, we were incorrectly informed about the a la carte menu. Gustavo was apologetic about the mistake made by another waitress and ensured we were threated with excellent service. He serviced our table more than one day during our stance at this resort, and he was "the best" in customer service. People like him makes you want to come back to this resort.
A guest from California

Date of stay: May 2018
Trip type: Travelled with family
2  Thank Mobile547012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this reviewResponded 8 July 2018

We want to thank you for your comments. It is always good to hear that our customers are pleased with our service. These kind of comments make us reinforcing our commitment with our clients and the joy of been part of the Grand Isla Navidad Resort.

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Reviewed 25 May 2018

The hotel is beautiful! We drove in and got a bit confused driving through the Isla Navidad security gate. It confused us because on the outside it says "Grand Bay Hotel". The bell hops were very welcoming and offered us tips on the hotel grounds, restaurants in Barra de Navidad, and nearby beaches. After our welcome drinks, we headed to our room. The room was impeccably clean with fantastic views of the marina. The room had a coffee maker, water, mini fridge, TV, sitting area, couch, balcony, and a very comfortable bed. The spacious bathroom had a tub and shower, hair dryer, toilet and bidet.

The rate included a buffet breakfast that had everything you can think of, including a smoothie bar. Our server remembered us from the previous morning (we stayed 2 nights) and knew which one of us wanted coffee served. He was very attentive and made his rounds to make sure we were still doing ok.

There is a 24 hour ferry that takes you Barra and Colimilla and costs $30MN roundtrip. You pay on arrival. The restaurants in Colimilla close earlier than those in Barra. The offer jet ski rentals, canoes, and other water activities and tours, but we did not partake. They also have tennis courts, but I am not sure if they have rackets and balls to rent. Their beach area is very nice and we sat there one evening to enjoy the sunset.

The only disappointment was the two girls at the reception desk who were completely useless. I can't remember their names, but one of them wore glasses. I asked them to please help with the Bancomer ATM machine (behind the bell desk and in front of the reception) because it wasn't giving me cash. She asked the bell hop to help out and he said he had no idea how that works. Why ask the bell hop? We finally figured out on our own that you have to request smaller quantities in order for the ATM to work. The following day, we wanted to go to the pool but the towel person had left. I went to reception, which was a closer walk than going to the room, again the two useless girls. The one in the glasses told me to get it at the pool and I told her that the towel person was already gone. Long story short, I went to my room to get the towels. Aside from that, a wonderful stay.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Chillindrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this reviewResponded 8 July 2018

I would like to thank you for sharing with Trip Advisor's community your experience in detail about your recent stay at the Grand Isla Navidad Resort.
We are very happy to hear that you have enjoyed your stay and the surroundings; this area indeed offers unique vistas and Experiences.
We also appreciate your valuable comments regarding our front desk and bell boy staff we will take your feedback to heart and will work with our staff to improve these areas of opportunity. We are looking forward to welcome you again this unique Mexican Destination.

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