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Uk2014innyc

Great hotel, will definitely be back

5.0 of 5 bubblesReviewed 4 weeks ago
Stayed for 3 nights, fabulous hotel & facilities. We had bed and breakfast, probably would book all inclusive if we stayed again with wider family as drinks are quite expensive in comparison to other surrounding bars plus the food was fabulous too so another to choose that option.
Date of stay: January 2025
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this review
Responded 4 weeks ago
Thank you very much for your 5-star review, we are glad to know that you have enjoyed your stay with us!
We hope to see you again at Hard Rock Hotel Tenerife.
Kindest Regards.
Dayana Daza.
Customer Care HRHT.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago via mobile

We made a last minute booking to escape for some winter sun.
Great hotel all round, greeted by Jon at reception who gave us an AMAZING room upgrade.

Room: We were offered a free upgrade to a Silver Studio Suite, this was absolutely stunning.
Extremely comfy beds however it was 2x 3/4 doubles pushed together vs. a king size bed. Jacuzzi bathtub, double sink and a furnished outdoor terrace where you could catch the late afternoon sun.
The rooms were equipped with a Bose speaker which we found amazing. The mini fridge in the room is stocked with 2 bottles of water & 2 bottles of coke daily. Rooms clean & quiet.

Food & Drinks:
Food- We stayed all inclusive, breakfast- Mimosas every morning, wide selection of anything and everything, they even had dairy alternative milks and yoghurts.

Lunch & Dinner- Buffet style, wide selection of foods, could sometimes get repetitive- same thing for lunch & dinner offered.

Mexican restaurant- This is a la carte and you must try here!! Beautiful, food and nice to have the limitation of the amount of food vs multiple plates of the buffet

Drinks: REAL drinks in this hotel, real coke, Fanta and redbulls etc, Heineken, Sol, Cruz campo vs. Watered down drinks in other all inclusive hotels.

Pools: Splash pool- full of kids so can be quite noisy and hard to switch off and relax Unfortunately the ‘Eden’ pool which is an adults only pool was shut for maintenance our entire stay. The lagoon pool is a lot bigger than the splash pool, this is where the water activities take place and there is a Dj playing music. I personally found the sun loungers very uncomfortable, no padding and very stern.
There are few circular loungers with padding and a pillow, as usual you had to wake up early to secure these beds but cannot get towels till 09:00. The circular loungers were my favourite!

Entertainment: There is entertainment every evening, both on the 16th and in the hotel. 16th has a DJ every night and in the hotel they had bands/singers.
We absolutely LOVED gotra music and the queen tribute band! 5 ⭐️

Staff: The staff here were absolutely amazing, very welcoming and nothing was too much for them!! We had issues with the Bose speaker, reported it via the app and within 20 minutes a member of staff fixed it! Jon at reception was also an absolute star!

Location: This hotel is approximately 15 minutes away from Las Americqs/Adeje. This will cost a little over 20 euro one way, there are restaurants within a 5 minute walk from the hotel however we didn’t bother with these and got a taxi into Adeje & Las americas.

Overall: This hotel is one of the best in Tenerife, it is very welcoming for families and its several children’s activities a day. It was a shame for the Eden pool to have been shut however this wouldn’t stop us returning again.

Thank you HRH!!

Date of stay: January 2025
Trip type: Travelled as a couple
Thank CNCQ13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Thank you very much for taking a few moments of your precious time to share these kind words after you visit Hard Rock Hotel Tenerife.
We are delighted to hear that you had a memorable stay with us and enjoyed every aspect of your experience. We look forward to welcoming you back again soon.
Best regards,
Dayana Daza,
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our stay was amazing and the suite was fantastic. We had a fantastic time exploring all the different pools and party areas. Isabella was fantastic at the hard rock store and worked with us to get our fit right. Tania was amazing and very accommodating when it came to us checking out and was super helpful.

Room tip: The pool does get crowded so snag a spot earlier on the lounges, but you have three different pools to pick from so you have choices
Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greshan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Dear greshann,
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!
We hope to see you again at Hard Rock Hotel Tenerife.
Kindest Regards.
Dayana Daza.
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My wife and I are now on our 20th visit and that in itself says everything about the high standards achieved by this hotel. Everything possible was done to make our stay and in particular my wife’s birthday marvellous. Big shout out to Maria del carmen and Juan Ypres and Eli Hernandez for exceptional service throughout.

Date of stay: January 2025
Trip type: Travelled as a couple
Thank Dennis P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Dear Dennis P,
Thank you for your 5-star review and kind words about our team members. It is always a pleasure to have you and your wife here with us!
We look forward to your next visit!
Best regards,
Dayana Daza,
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This is our trip to The Hard Rock Tenerife. Yes it all glamour and clean and tidy but their app for reporting issues etc is awful , very slow at replying, when you report an issue you need action immediately not hours and hours later, even had to chase on the phone. The 16th floor was closed x2 during our stay of x7 days yet you don’t get to know until you’ve onto floor 16 and there is a sign on ten door “closed”, the only reply initially from the Hard Rock Tenerife if “it’s in the app” really !!!!!!!!!! If you believe you are so good then a sign should be displayed at location for ALL to see, reception, ground floor lifts etc not just on the 16th floor.

The shower was slightly dirty, someone’s hairs from previous guests in the shower

Date of stay: January 2025
Trip type: Travelled as a couple
Thank Climber13695415806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Thank you for your review, we are happy to know that overall, you have enjoyed your experience with us. We apologize for the mentioned aspects; they have been shared with the management to be addressed.
We hope to welcome you back in the future for a 5-star stay.
Best Regards,
Dayana Daza,
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Amazing hotel for hanging around with family and amazing entertainment for kids at Teen Spirit, Gianni that works there is absolutely amazing with everyone, he definitely puts his hard work in and he loves the kids. I would definitely recommend and 100% be back again.

Date of stay: December 2024
Trip type: Travelled with family
Thank Journey24006996747
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dayana Daza Rodriguez, Guest Services / Front Office at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Thank you for this great review. We are really happy to know that you had a true Rock Star experience with us. Thank you for mentioning our staff, the true essence of Hard Rock Hotel Tenerife!
We hope to welcome you again to our hotel.
Best Regards.
Dayana Daza.
Customer Care HRHT.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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