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Reviewed 4 April 2018

Great Hotel. Loved the food and warm pool. Staff all very courteous.Some room teething problems which might be expected for anew hotel. Room well laid out excellent private balcony for sun bathing and quiet reading.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank jamesfarrell2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RH_Corales_Resort, Director de Relaciones con Clientes at Royal Hideaway Corales Beach - Adults only, responded to this reviewResponded 7 April 2018

Dear Guest,

First of all, we would like to express our gratitude to you for choosing our Royal Hideaway Corales Beach Hotel for your holidays in the south of Tenerife, and for sharing your experience with the readers of TripAdvisor.

We are happy to know that you spent a relaxing holiday among us and that you liked our heated pools.

We would be more than happy to welcome you back in the future.

Kind regards,
Royal Concierge Department
Royal Hideaway Corales Resort*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Hotel was great and in a good location . Lots of nice restaurants within easy walking distance . Rooms were large and very clean with good size balconies. Pools were quite small but you could use pool in the suites part of hotel

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RH_Corales_Resort, Director de Relaciones con Clientes at Royal Hideaway Corales Beach - Adults only, responded to this reviewResponded 7 April 2018

Dear Pamela,

Thank you very much for sharing your comments on Tripadvisor about your recent holiday experience among us.

We appreciate you highlight on the brand-new design suite we accommodated you and also your mention about the size of the pools, we would like to add that the main pools are at least 20 meters long and the one in Corales Suites it is 32 meters.

We hope you had a pleasant journey back home and we are looking forward to welcoming you back in the future.

Kind regards,
Royal Concierge Department
Royal Hideaway Corales Resort*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We very much enjoyed our stay at Royal Hideaway Corales Beach Adults Only. The brand new hotel has a very stylish design and the grounds and facilities are excellent. The rooms are comfortable and very spacious, and we loved the large private balcony.

The service was overall very good. I particularly appreciated the birthday cake on my birthday which was a very nice touch. We were also grateful to be able to keep our room until we left for the airport late afternoon on the last day. These gestures make such a big difference.

We loved the food and service in the Sanho (Peruvian/Japanese) restaurant. Unfortunately we were less impressed with the lunch options at the hotel. The lunch at Maresia was outrageously expensive, and the food served by the pool from the Nao restaurant was poor quality and not good at all. This lack of any good lunch options is the main reason for not giving the hotel a top rating.

I also got a number of conflicting messages from the front desk staff when inquiring about car park options prior to our arrival. Turned out it is possible to park in the hotel’s underground car park for a fee, but there were plenty of free parking in the street by the hotel so that’s what we did.

Overall, a very enjoyable stay and would generally recommend. But hope to have better food options at lunch if we decide to return to this hotel in the future.

Date of stay: April 2018
Trip type: Travelled as a couple
3  Thank anne_travel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RH_Corales_Resort, Director de Relaciones con Clientes at Royal Hideaway Corales Beach - Adults only, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for choosing our hotel for your special holidays in Tenerife and for taking the time to share your personal impressions regarding your time among us.

We regret reading your dissatisfaction regarding the lunch offer of our resort. Your comments have been forwarded to the Food and Beverage Manager for further revision, although allow us to add that apart form the gourmet space Maresía by the Padrón Brother we offer typical local dishes, fresh fish and seafood complemented by a wide range of rice at our Starfish Mediterranean Restaurant by the pool of our family friendly hotel Corales Suites during lunchtime.

We have taken good note of your remarks related to the service you received prior to your arrival and we would like to apologize. We forwarded your comments to the Chief of our Front Desk for improvements.

On the other hand, your highlights on the service provided by our staff with the special surprise is very much appreciated, all team members do their best day by day to create a warm and memorable holiday experience therefore we are delighted to know that we could achieve it.

Thank you for reviewing your stay and your very kind recommendation to other travellers, we would be more than happy to welcome you back in the future and exceed all your expectations.

Greetings from La Caleta,
Royal Concierge Department
Royal Hideaway Corales Resort*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We have been going to La Caleta for a number of years now and have watched this hotel being built so couldn’t wait for it to open .

We stayed here for 6 nights B&B for a Special Birthday celebration, and The hotel for us lived totally up to our expectations plus more.The rooms and the views are exactly as described.

Breakfasts were amazing covering everyone’s dietary needs, We only had lunch one day at Maresia the Roof,and it was slightly expensive for what we had,however the flavours of both dishes were incredible.

Yes we also had a couple of small niggles. One being with the lights, and the other a small leak around the tap on the bath but, to us this was not a big issue ( small teething problems), this can still happen in the newest or oldest of hotels.Once we made reception aware of these we had someone to fix them immediately so could not fault the service provided.

From start to finish the service was impeccable and nothing was a bother to any members of the staff, and they couldn’t do enough for you.

The only downside we didn’t have enough time to use all the facilities the hotel has to offer, but on the upside, we have already booked our return visit to try them,so cannot wait.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Willids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RH_Corales_Resort, Director de Relaciones con Clientes at Royal Hideaway Corales Beach - Adults only, responded to this reviewResponded 4 April 2018

Dear Guest,

First of all, thank you for choosing to spend such an important event with us at the Royal Hideaway Corales Beach where our goal is to provide a warm and memorable holiday experience.

Please accept our sincerest apologies for the imperfections in your room you describe, and we are happy to know that after reporting these minor issues our maintenance team were able to fix them and that you could fully enjoy your stay.

Thank you for your highlights on our culinary offer, our team of chefs together with the waiting staff are working every day to deliver an excellent service, we will definitely share your comments with them.

Thank you for taking the time to share your impressions about your stay, and we are looking forward to your next visit.

Kind regards from Tenerife,
Royal Concierge Department
Royal Hideaway Corales Resort*****GL

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Reviewed 2 April 2018

My Wife and I have just returned from a 7night stay and in that time there was nothing but praise and nothing to complain about, The service is exceptional the staff so obliging & friendly they all went and want to make it a brilliant holiday experience, To name everyone would be far too difficult but I never found one member of staff from management to the girls cleaning the rooms to be so friendly and polite and they made our stay fabulous, Special mention to Pedro and Vadim the pool attendees who were brilliant and Vicente, Adrianna,and Jessica in the breakfast and Buffet bar who greeted us every day with a huge smile and made us so welcome, As I said there were far many to name,
When we arrived the check in was fast and although the room was not ready we went for some lunch in the bar so it was no problem, We were lucky enough to be up-graded to half board which meant we had the buffet dinner available every night, although we never do half board useually I thought it was the best food we could of hoped for, it was a five star buffet with lobster prawns, fresh crab and steaks chicken, brilliant salads, fresh fruit, and if you wanted could have 5 course meal every night, We met up with some friend and ate out 2 nights but it didn't compare to the food in the hotel, Now the room, and hotel the room ours being a a sea view junior suite with panoramic view was exceptional with a massive bed and so contemporary much to our taste, the hotel pools and bathing areas are so beautiful with lots of beds so none of the fighting for a bed in a morning, three pools with a roof top infinity pool being the cream of the three, but again all were so beautiful We never unfortunately ate in any of the restaurants but also looked class and im sure would of been very nice, There are a few minor things that might need looking into but to open a hotel of this size only 2 months ago and it running like it is im sure every little detail will be sorted very soon, On our last day we had a late flight and and asked if there was a room we could use to shower in and we were allowed to keep our room until we left at 6 o'clock at no extra cost ( although they did say that this might change in the future ) I have had a brilliant holiday and would return again without hesitation Thank you all the staff for being so kind and friendly,

Room tip: All rooms have sea view higher the better
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank mickm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RH_Corales_Resort, Director de Relaciones con Clientes at Royal Hideaway Corales Beach - Adults only, responded to this reviewResponded 4 April 2018

Dear Guest,

Firstly, we would like to thank you for choosing our Royal Hideaway Corales Beach hotel for your holidays in the south of Tenerife and for the review you shared online, all of your praising words about your stay with us are great to hear.

Despite of the reported check in time is 14:00hrs we always try to arrange that all guests can check in and have their rooms available as soon as they arrive and even though a little wait is needed, we offer to our guests to enjoy our facilities and restaurants meanwhile waiting for their rooms. Furthermore, if we can we do our best to arrange the late check out as well as it is subject to availability, and we are happy to read that we were able to provide you a relaxing last day.

It is also good to know that you enjoyed the half board type of meal plan and the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all plates and we really appreciate your very kind words.

Moreover, allow us to express our gratitude to you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.

Again, we thank you for this wonderful review, we look forward to serving you again for your next holidays in Tenerife.

Greetings from La Caleta,
Royal Concierge Department
Royal Hideaway Corales Resort*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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