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Roving801395

Nice but not that nice

Review of Hotel Himalaya
4.0 of 5 bubblesReviewed 5 Aug 2019
We had a conference there. The rooms are pricey, the service was very good, the food was good, but due to the price, don't think we'll go back. The conference facilities are adequate, but the coffee/tea breaks were nothing special.
Date of stay: August 2019
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this review
Responded 11 Aug 2019
Dear Guest,
We thank you for choosing to stay at hotel Himalaya. We sincerely appreciate your constructive feedback. We have duly noted your appreciation & candid remarks at the same time. In the meanwhile, we have looked into your remarks & taken corrective actions wherever applicable. I must assure you that it is our endeavor to deliver the best as always. We look forward to another opportunity to make your stay as pleasant as possible.
With warm regards !
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 August 2019

Attended a conference and stayed here for four nights after a few nights in a three-star hotel in Thamel. I'd rather have remained at the three-star.

The hotel is showing its age. Maintenance isn't great (shower kind of works, A/C works but thermostat does, etc.). And the service isn't wonderful, either. The Concierge seemed flummoxed by my question of how much a taxi to Thamel would cost. The bellman was challenged at actually getting a taxi for me. The dining room staff mostly stand around and look at you (sometimes) but rarely think that you might want a refill on your water or a second cup of coffee.

Given the price, I definitely don't think I got the value. This place is fine, but you can do better.

Room tip: All rooms seem quite with no road noise.
Date of stay: August 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank AFB30328
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this reviewResponded 11 August 2019

Dear Guest,
Thank you very much for your constructive feedback. We have duly noted your appreciation & candid remarks at the same time. I am a little concerned to read about the behaviors of the concierge, bellboys & the waiters. In the meanwhile, we have looked into the matter & taken corrective actions wherever applicable. It is our endeavor to deliver the best as always. We look forward to another opportunity to make your stay as pleasant as possible.
Warm regards !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2019

My wife and I just returned from Nepal where we spent seven nights in this hotel. Our stay was amazing. The staff were extremely friendly and helpful, service and facilities was exceptional and the food very good. Would definitely recommend.

Room tip: top floor has best facilities
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Graham K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this reviewResponded 24 July 2019

Dear Guest,
We thank you very much for choosing to stay at Hotel Himalaya.. It is indeed heartening to receive praise and acknowledgement of such a positive nature from you. It is truly rewarding when a guest recognizes our team efforts. Your comments will be definitely shared among our entire team members, which will encourage them to further strive towards achieving excellence. We sincerely look forward to welcoming you at our hotel again & again.
We are happy to learn that we were able to live up to you expectations
Pralhad R. Kunwar
Chief Operating Officer

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Reviewed 21 June 2019

Its Kathmandu, so there aren't really many choices but this place is just not worth it. The WIFI didn't work, the food was terrible and the staff are entitled and don't treat you with respect.

They also serve water bottles that have already been opened... not what you want at all!

Room tip: choose a different hotel
Date of stay: June 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank W E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this reviewResponded 26 June 2019

Dear Guest,
Thank you for your reviews. We deeply value your patronage and hope to have the opportunity to welcome you back in the future, so that we can provide even better experiences to you. We sincerely care for our customers as they are our valuable assets. Your feedback is indeed our motivation. Once again, thank you for staying with us.With best regards !

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Reviewed 23 May 2019 via mobile

I’ve been to Nepal about six times now and usually stay at The Summit but got persuaded this time to stay at Hotel Himalaya.

Great location and space. Lovely rooms and good service from staff.

Breakfast was lovely and a great sense of natural light everywhere as it was so big.

Good simple gym but needed the AC on more.

Loved the pool for a relax and great shops outside.

Pros:
Location
Lovely place to unwind on the terrace
Good food

Cons:
Polyester towels - i’d expect 100% cotton towels but not to be. The towering robe was though but the towels weren’t - might have saved a few rupees but really wouldn’t expect that of a hotel of this standard.
Pool - they need to either grow vegetation up around the pool or screen parts of it so it can’t be seen from the terrace. They often have events so people hang around on the terrace at lunch and stare whilst you’re on the sun lounger / swimming. Easily fixable...

Date of stay: May 2019
Trip type: Travelled on business
1  Thank katecon18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this reviewResponded 27 May 2019

Dear Guest,
We thank you very much for choosing to stay at Hotel Himalaya on this trip of yours. It is indeed heartening to receive an acknowledgement of such a positive nature from you. It is truly rewarding when a guest recognizes our team efforts. Your comments will be definitely shared among our entire team members, which will encourage them to further strive towards achieving excellence. We sincerely look forward to welcoming you at our hotel again & again. With warm regards !

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Reviewed 15 April 2019

I arrived here tired (a long journey by train and plane, with little sleep the previous night), with a full schedule the next day, and asked for a quiet room. The lady at the reception very kindly changed my room for one that was far away from the lift on the 4th floor, and I got eight hours of solid sleep.

The room was a pleasant surprise, spacious, with an additional covered balcony overlooking some greenery in which my morning tea was imbibed. The internet facility worked. The breakfast service too was good (the server managed to get me fried eggs and hot toast together, with coffee 5 minutes later, exactly the sequence that I like).

Date of stay: April 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AjitC99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PralhadKunwarCOO, General Manager at Hotel Himalaya, responded to this reviewResponded 17 April 2019

Dear Guest,
Thank you very much for choosing Hotel Himalaya for your stay in Kathmandu and finding time to write the reviews. We are indeed very pleased to have received your positive remarks about our product and services. Our motto has always been to take care of our guest's needs and comforts.
We look forward to welcoming you at Hotel Himalaya, again and again.
Pralhad R. Kunwar
Chief Operating Officer

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