Stayed here on a pre-paid reservation in Feb. TOLD them at check in I was prepaid. They confirmed and took my card "just for incidentals". When I checked out I told them again - I was prepaid - so don't bill my card. They said "okay". Later that week I saw they HAD billed my card again. I called them - they sounded confused and untrained, but said they would reverse the charge. It would take 5-10 days. Two weeks later it was still on my card. I called the National customer support number and THEY called the hotel - I was told it would be reversed and that the Yuma hotel would call me. Two weeks later no call - no reversal. I called the national number again - and they called Yuma again - I got assurances but still no change. As if that wasn't bad enough I just noticed the Yuma hotel tried to bill my card AGAIN just a few days ago!!! Reporting fraud to my visa card. Reporting them as a "stay away from" company to my government travel company that booked it. Super shady. Don't stay there. Something isn't right.
- Official Description (provided by the hotel):
- Newly renovated hotel with interior corridors; every room comes equipped with a microwave, mini-fridge, coffee-maker and more. Registered guests are invited to a complimentary breakfast buffet, served daily. Our hotel offers an outdoor Pool and Jacuzzi, free Wi-Fi, Fitness Center and Business Center; conveniently located to the Yuma Palms Mall and a variety of restaurants within walking distance. ... more less
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- Also Known As:
- Comfort Inn Yuma
- Yuma Comfort Inn