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Reviewed 8 November 2017 via mobile

Clean, spacious, thoughtfully arranged and decorated room. Great location and quiet room even though it’s near the highway and airport. From our window, we could see people enjoying the outdoor bbq and the tables near the pool. The breakfast was small, but nourishing; I needed to eat less breakfast anyway :-) Friendly staff! Would like to return!

Date of stay: November 2017
Trip type: Travelled as a couple
Thank OnTheWay772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this reviewResponded 9 November 2017

We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

the room was not clean, we have smely soiled sheets, breakfast run out coffe evry morning ac was noise and never cold i was to bussy to find other place to move 2 weeks were to long to be in this place no to mention the roaches in the kitchen area will never stay here again

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 982efraind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this reviewResponded 7 November 2017

Efrain, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Don't make promises you can't keep! Front desk staff promised to call me when a room was ready for check in. I waited for well over 7 hrs! Not very cool. Good news is other staff were friendlier. Shalom.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this reviewResponded 7 November 2017

Robert, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will give us the chance to make it up to you at a future date.

Sincerely,
Hotel Management

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Reviewed 25 July 2017

This is a very nicely remodeled facility - well worth the price! Very pleasant staff on site, property is well maintained. Located in a quiet convenient location near airport as well as other useful businesses. Will stay here again! Give them a try!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank cynthiacV6960NA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this reviewResponded 25 July 2017

Cynthia, thank you so much for confirming to others that what a great choice Extended Stay America - Phoenix - Airport - Tempe is! We are thrilled to read you were impressed not only with our courteous associates and convenient location but also with the value offer. We appreciate you recommending us online and look forward to your return visit soon!

Sincerely,
General Manager

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Reviewed 1 July 2017

The signs out front say newly renovated. Don't believe the hype. They say they Supply dishes or a kitchen pack that never happened so after I grocery shopped they finally gave me one pot one spatula and one knife and they were dirty so they gave me dish liquid to clean it

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank stuntercoachp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this reviewResponded 2 July 2017

Thank you for your review. Please accept my apology for not meeting your expectations and for the inconvenience it caused. Please know I have shared your feedback with my team to ensure happy guests is our number one priority. We hope you will consider us again the next time you are in this area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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