I have stayed here with friends and with family on multiple occasions. Rooms are always nice and clean and the staff is very accommodating. Breakfast is good and we will be return customers next time we are in Phoenix.More
- Free Wifi
I have stayed here with friends and with family on multiple occasions. Rooms are always nice and clean and the staff is very accommodating. Breakfast is good and we will be return customers next time we are in Phoenix.MoreShow less
Thank you so much for your wonderful feedback about our Marriott property here within Tempe, Az. We are beyond happy you enjoyed your stay and we hope you will stay with us again the next time you are in the nearby area. Have a wonderful day.
The hotel is located at a very convenient distance from the Sky harbor airport and it offers a free shuttle service within the 5miles range. That's usually covers a lot of ground including offices, nearby Arizona Mills Mall and plenty of restaurants. The hotel provides a dry kitchen with an oven and a refrigerator, but i haven't seen any cutlery etc., provided like in their Townplace cousin. The breakfast is quite basic but decent if you are on business travel. The toaster needs to be replaced as it kept burning the bread. The staff is very helpful and friendly.
Thank you for choosing to stay at the SpringHill Suites Tempe at Arizona Mills Mall and providing your honest feedback on Trip Advisor.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issues you may have recently experienced from occurring in the future.
Furthermore, we begin a multi-million dollar renovation in three months! Everything from the floor to the ceiling will be replaced with the latest and greatest items, and I know this renovation will allow our hotel to feel more like other SpringHill hotels you may be used to. This hotel was originally built as a SpringHill, but is a first-generation prototype that is showing it's age of 21 years. I understand this does not absolve the feelings you had during your stay with us last week, but we want you to feel confident that you can count on us in the future to be your home away from home in the Tempe area.
If there is anything I can do to make this right with you? We are a proud member of the Marriott family of brands, and we never want a guest to leave our hotel unsatisfied. I understand that happened in this case, and I'm happy to take the necessary steps to remedy that to your satisfaction.
Thank you again for your survey through Trip Advisor. We always appreciate your comments, whether good or bad, as there's no better way to determine where our opportunities are. As a Marriott Rewards member, your satisfaction is a top priority for us. Thank you for your loyalty to the Marriott family of brands.
Initially dropped off at the other Springhill (Rio Solado) by our cabbie on accident. The staff had us transferred by hotel shuttle, they were extremely accommodating. I stayed two days on a business trip. Room was clean and quiet, breakfast was good and the staff was very pleasant. No issues at all, I'd stay here again.
We want to personally thank you for your positive feedback in regards to our property and the level of customer service we provided throughout your experience.
We hope you will stay with us again the next time you are within the heart of Tempe, AZ.
Thank you once again, and we look forward to seeing you again for your next visit.
Our experience was pretty average. Staff was nice, hotel clean, room felt small & crowded. Nothing to write home about, but not disappointing either. We choose primarily for the location as we had poor experiences at neighboring hotels.
Thank you for your review of our hotel. We appreciate your comments, and we’re sorry we failed to meet your expectations when it came to having an ample space within the room. We hope you’ll give us another try during your next visit as we are going to undergo a renovation this coming Summer. We look forward to seeing during you next visit and we hope to surpass your expectations.
Great Hotel with an amazing staff. everyone is so hospitable which is awesome . Breakfast was great to, took a bit to get to the food because their was a line but that’s nothing to really complain about everyone was very professional throughout my entire stay . Thank you !
Thank you for the kind comments about our staff and I am glad you enjoyed your stay at our hotel. We hope to see you during your next trip to Tempe.
Once again thank you and have a great day.
Hotel staff very nice & rooms are clean; however, we did not feel the property was in a good, safe area. We stayed there for MLB Spring Training. Very accessible to freeways. I recommend that you ensure you know where you are going prior to wandering off to look for food, shopping, etc. the property is not far off from what we would consider questionable areas. Definitely not a location that one would walk around area.
Of course this is our assessment of the area and based on our observations during a multiple day stay at the location.
I thank you for taking the time to review our hotel. I am glad our staff was very nice to you and you enjoyed the cleanliness of the room.
Thank you and Happy New Year!!!