We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (149)
Filter reviews
149 results
Traveller rating
62
46
23
10
8
Traveller type
Time of year
LanguageAll languages
More languages
62
46
23
10
8
Show reviews that mention
All reviews bedroom suite arizona mills mall fire pit kitchen area front desk extended stay sized refrigerator clean towels yogurt airport shuttle late checkout visiting phoenix working order very pleasant stay housekeeping staff breakfast buffet parking lot
Filter
Updating list...
9 - 14 of 149 reviews
Reviewed 12 February 2018

What is lacking in newness ~ the facility is dated ~ is more than made up for by the friendly and accommodating Staff, everyone included. There is no service request that went unanswered, unresolved, or not dealt with.

The rooms are ok and the larger suites spacious, with a mix of Marriott business furniture, kitchen area, small table, and a cramped bedroom. But if you're not laying around in bed all day, who cares? Housekeeping was pleasant and friendly, noticing how many towels were being used and where to replace furnishings.

The facility is close to fast/fried food but the shuttle will take you most anywhere. Lyft to eateries at the University or downtown Tempe averaged $12 each way. The mall is across the street with a food court, theaters (including iMax), and typical big mall shopping. On the mall parking lot is a Claim Jumper Restaurant (pretty decent), and a Joe's Crab Shack (fried/frozen "seafood").

Everyone was friendly even as they juggled multiple and divergent requests and, despite the negatives, all of them were overshadowed by the accommodating nature of the Staff.

The only bothersome issue was the room AC - it was loud and blew directly onto the bed and at the desk area.

  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald B, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 15 February 2018

Thank you so much Albert S

Your kind words are a great motivation and positive reinforcement to Our Teams hard work and dedication. We love making an impression for our guests. As for our newness, we are currently on schedule for renovations starting in May of 2018. So we would love to invite you back to see our new look as well some familiar faces and places.

Thank you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

We stayed here four nights in early February. Marriott's own website listed the 2 bedroom Suite as a King / Queen combination. The manager informed us that there were no King / Queen Suites in this facility. We were given a handicap room, so we're not sure if it was representative of other suites, but the room in my opinion is just a tad better than a 2 star motel. The only aspect that was 3 star would be the bed comfort. The second Queen room is miserably small with no TV, clock or radio. Furnishings are outdated. Only one bathroom for 4 occupants is very inconvenient. Air Conditioning is central to both bedrooms and when one couple wants it warm and the other wants it cool, you've got issues. Walls are paper thin between the rooms. The bathroom looked very similar to any 1 star hotel. Absolutely nothing special about it. Breakfast is so-so. On my last night, my wife and I opted for the Holiday Inn express across the street and for a better price, got a better room, much better breakfast at a better price. I realize TownePlace resides at the bottom of the Marriott lineup, but I've never been disappointed with any Marriott Property until now. Springhill is just next door and could be a better option.

Room Tip: May want to stay off the ground floor. Air ventilation means open windows with no screens. It didn't feel safe.
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard W, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 9 February 2018

Good Morning Mr. Ron P. ,

I would like to apologize for the confusion on rooms listed with bed types. I believe the manager on didn't possibly fully explain on that bed type. We do indeed have those type, but at the time of your stay there were none of those available. In respects to our offerings, we are scheduled to start renovations in May of this year to update and correct the overall look of the hotel. I would love to invite you when in the area to come back and see our improvements, as well as our commitment to comfort.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

This is the place that we always choose to stay at when visiting Phoenix. The rooms are so clean and very spacious. The staff is very friendly and professional.

They have a very good breakfast in the morning- it includes standard fare such as toast, cereal, oatmeal, yogurt, fruit, etc. The food is prepared well and is always plentiful. They also have decent coffee (and tea) available 24/7.

The hotel has a shuttle that provides basic, local transportation. This is great and invaluable if you need to go to/from the airport or for other local stops. The shuttle is clean, the drivers are nice and very courteous/helpful.

Another thing that I like is that- being a rewards member with a higher status- I am sometimes upgraded to a nicer or larger room. They make me feel as though they appreciate my loyalty to their brand- and they do it well. More hotels should take a lesson from them! I cannot recommend this hotel highly enough!

Stayed: January 2018
Thank Luv2travel1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard W, Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 2 February 2018

Thank you Luv2travel1981!

We are so happy you enjoyed your experience at our little home away from home. I have shared your kind words with our team and thanked them for making sure that you received our best.

Thank you for staying with us and we look forward to it in the future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

The staff here was as friendly as any I have ever experienced. We were here for 5 days and the suite was well equipped—even an outdoor gas grill and fire pit! It was a very pleasant stay! The rooms were clean and service was excellent!

Stayed: December 2017, travelled with family
Thank Cynthia0104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard W, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 27 December 2017

Thank you for taking the time to respond with feedback regarding your recent stay at our hotel. We are happy to hear that you enjoyed the staff interaction as well as the cleanliness of the hotel. We hope to see you back again soon!


Thanks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

The hotel is in reasonable state of upkeep, room was spacious, breakfast selection is decent. Overall it was a nice stay. I realize that in extended stay hotels, you don't get a full cleaning every day but we never knew what we would come back to. Sometimes we had clean towels, sometimes not. Sometimes one bed was made but not the other. Sometimes dishes were washed, but it wasn't at all clear how they had decided which ones to clean and which ones to leave in the sink. Still, good quality for the price.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank springcircle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard W, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this reviewResponded 27 December 2017

Thank you for taking the time to respond with feedback regarding your recent stay at our hotel. We hope you visit us again when in Tempe!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews