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JS94
New Jersey

WATCH OUT! Graduate is in major transition after buyout by Hilton

1.0 of 5 bubblesReviewed 25 Aug 2024
Hilton just recently bought out the Graduate (news released on 3/14/24, and closed sometime in July/Aug), and the transition is not good. I tried to call the Graduate Tempe directly to modify an upcoming reservation that I made in July for October but the line has been busy for several days. Then I called Graduate Hotel corporate which led me to the Hilton, and Hilton did not have my reservation even though I have the email reservation. They told me to go and call the Graduate Tempe directly. I hope I can get through at some point in the next week, and get to the bottom of this. But you might want to avoid booking here until the dust from the corporate buy-out transition settles. I wonder if the phone is non-stop busy from other customer problems....
Date of stay: August 2024
Trip type: Travelled with family
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Tatiana Espiricueta, General Manager at Graduate By Hilton Tempe, responded to this review
Responded 27 Aug 2024
jsan1994, I am disappointed to read that you could not reach us over the phone. Please e-mail us at info@graduatetempe.com if you are still having issues with your reservation. We are thrilled to become a part of Hilton family, and we hope to welcome you in October in Graduate Tempe by Hilton!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 August 2024

Very hospitable staff and everything clean!
Breakfast menu and coffee very good.
Great location across from asu and the arts center.

Date of stay: July 2024
    • Value
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Review collected in partnership with this hotel
Thank lindampartin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tatiana Espiricueta, General Manager at Graduate By Hilton Tempe, responded to this reviewResponded 28 August 2024

Thank you so much for your wonderful review of our hotel! I am glad you enjoyed your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

The Graduate Temp is close to ASU and the airport. The pool is cleaner then any pool I have ever been in at a hotel, the deck is kept clean. Every staff member was helpful and friendly, the bar and food employees made sure we liked the food and drinks, they even made drinks we asked them to make ones they had not made before... they were excellent! House keeping was very helpful and polite.

Date of stay: July 2024
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Review collected in partnership with this hotel
Thank jamiecolburn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2024

Not too happy with on site parking. I felt that $15 p/day should have afforded us at minimum a SECURED location.

Date of stay: July 2024
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Review collected in partnership with this hotel
Thank Spicy O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2024

Eclectic decor, excellent location, friendly staff. Our bathroom sink was clogged so that was just gross, housekeeping staff must have known & ignored it. We were on a tight schedule and did not want to share our space with a plumber or move rooms , so we sucked it up. Hate trash & single use plastics, hospitality industry are rated the worst offenders, they have a restaurant/diswasher on site so put some glass glasses and ceramic coffee cups in rooms, I am sick of those specimen cups wrapped in film. The instant coffee tasted terrible, need a better solution.

Date of stay: June 2024
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Review collected in partnership with this hotel
Thank John L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2024

The Graduate Hotel is always an amazing place to stay. Great staff, kept up well and extremely quiet and comfortable

Date of stay: May 2024
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Review collected in partnership with this hotel
Thank briankm1972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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