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All reviews living room front desk sun city west bell road pocket door waffles breakfast room pool and hot tub spring training stay there again pull out couch great price slept great sitting area coffee maker nice property mini fridge
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Reviewed 17 September 2018

The hotel is under renovation and you will be inconvenienced. I wish I knew that at the time of booking. The room is bigger than your ordinary hotel room. You get a bedroom area, living room area and the bathroom. The bathroom has 2 entrances into it. The door from the living room is a normal door but the door from the bedroom is a pocket door which made a ton of noise when opened and closed. So at night you have to go through the living area to the bathroom so as not to wake the others. The bathtub was very slow draining. While taking a shower, we were standing in 6 inches of water. It took over 5 minutes for the tub to drain. Upon check-in was a suspucious person looking in vechicles so we unloaded everything up to our hotel room to be on the safe side. The breakfast was terrible. The apple juice was in a picture with ice. So not only was it watered down but it tasted like it had gone bad. It tasted that horrible. They had cups of fruit but each cup only had 2 or 3 small pieces of fruit in it. Not sure why they are being so stingy. I had to empty out half the fridge of fruit cups just so I could get some fruit. The employee in the breakfast area was watching Price is Right more than working which was one reason why some of the pans were empty.

  • Stayed: September 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank TravelFanactic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn p, Guest Relations Manager at Windmill Suites in Surprise, responded to this reviewResponded 18 September 2018

Thank you for taking the time to review your stay with us at Windmill Suites. I will address your concerns regarding breakfast with our housekeeping department supervisor, as this is not what we expect from our breakfast staff and generally the reviews regarding breakfast are positive.

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Reviewed 8 September 2018

Under remodeling but the WINDMILL employees are FANTASTIC, especially Gracie and Marilyn. Breakfast is TERRIFIC. Home made waffles, bacon and eggs, biscuits and gravy and more. Bright and clean pool..

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank COLLEEN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn p, Guest Relations Manager at Windmill Suites in Surprise, responded to this reviewResponded 12 September 2018

Thank you Colleen for this very kind and amazing review. Gracie and I are blushing. Hope to see you again when you come to Surprise.

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Reviewed 27 August 2018

Pictures on line looked out dated but reviews were positive so we took a chance and stayed! We were very pleased with our choice! They are remodeling at this time. The front desk clerk was very friendly (as were all of the employees we came into contact with). The room was set up very well. We loved the option of closing the sliding doors if someone was in bed and one would be able to set in the “ living room area” at the desk or in recliner or on couch. We only stayed overnight but we would’ve been very comfortable staying a week! If you can look past the older decor, this is a great place to stay. The pool and courtyard were nicely kept and if it wasn’t like sitting in an oven, it would’ve been a pretty place to sit and relax or jump in for a swim. Breakfast was hot and tasty. Breakfast area was nice and clean. And again, employee was friendly and helpful. We would stay again if we’re ever in the area!

Stayed: August 2018, travelled on business
Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn p, Guest Relations Manager at Windmill Suites in Surprise, responded to this reviewResponded 27 August 2018

Thank you Kim for that awesome review of your stay with us at Windmill Suites in Surprise. We like everyone else love to hear good things about ourselves. I will of course share your review with my staff.

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Reviewed 23 August 2018 via mobile

Very nice. Clean. Quiet. I would stay here again. Helpful courteous staff. Convenient to shopping. A great value. The king size bed was comfortable and equipped with copious pillows. The pool and hot tub were great.

Stayed: August 2018, travelled solo
Thank hcrugenhaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn p, Manager at Windmill Suites in Surprise, responded to this reviewResponded 24 August 2018

Thank you Dr for your awesome 5 star review of your stay with us at Windmill Suites and your kind remarks concerning our staff which I will share with them.

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Reviewed 20 August 2018

The beds were great, quite place, and breakfast was hot and great. We stayed here for a concert that we went to and were extremely surprised with how great the place was. It is very family friendly we had double beds and a pull out couch in our room

Room Tip: any are great we were on ground floor next to office never heard anything
  • Stayed: August 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marilyn p, Guest Relations Manager at Windmill Suites in Surprise, responded to this reviewResponded 22 August 2018

Thank you Michael for that amazing 5 star review of your stay with us at Windmill Suites in Surprise. We hope you had a great time at the concert. Please come see us again next time you are in the Surprise area.

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