Don't even think you will get a unit like the units you see on the Sedona Summit WEB site! The newer units do look like the WEB site pics; however, rental units or exchange units are likely to be in the "old" section of the property.
Firstly, I'll mention the positives about this resort.
*Sedona is a beautiful area and the resort has a good location.
*The property is well kept and clean. The snow was quickly removed from the sidewalks. Yes, it snowed (heavily) in mid-March.
*Free coffee is available 24/7 in the lobby.
*The one bedroom unit we were assigned, Bldg 2, #205, had a pool view.
*The unit was large with deck, fully equiped, well laid-out and clean.
*Hot water was immediate and the shower was strong. The large bathroom contained a huge soaking tub.
*The unit was quiet when the doors and windows were closed. When the patio doors were open, we had to endure the screaming (Marco...Polo) from kids in the pool.
*The bed was comfortable.
Now for the nitty, gritty:
*Our check-in experience was unacceptable. We waited over an hour and half for our room, which we only got after I raised a stink. The front desk and time share people were not helpful. I saw other guest equally dissatisfied with their check-in experience.
*The room we were assigned was of mediocre quality. I gasped when I saw the worn condition of the carpet in the unit when we walked in. The bathroom fixtures were dated. When was the last time you saw a pink (salmon) colored clam-shell shaped bathroom sink? We have certain expectations in a room. Our room did not meet those expectations.
*We did not personally experience problems with equipment in our unit; however, the guests next door in unit 205P experienced a television problem and a stopped up toliet. Yes, we know that happened because the maintenance people incorrectly came to our door on those two occasions.
*Cell phone service is very spotty. For a major resort in a tourist area, this is unacceptable. .
*Wireless internet service is only available for an extra charge. Since the cell service is bad, it's hard to set up a "hot spot" using the phone. There are two computers available for public use in the lobby; however, the units were frequently occupied.
*The medicore continental breakfast offerred on Saturday, Sunday & Monday as a comp for enduring the time share presentation is not worth the time walking to the office.
*A majority of the units on the property do not have views of the wonderful Sedona environment. Parking lot views are unacceptable for most guests coming to Sedona.
*A car is a must and there are no restaurants or shops near the resort. The resort is huge and laid out over a wide area. Parking at the resort is difficult to find late at night.
*There are no outside bbq's near the older untis in the resort, even though bbq's are advertised as being available. In my view, having to walk 10 minutes to get to a bbq makes it practically unavailable.
I now fully understand why this property is not rated higher. Sedona has many, many wonderful properties and resorts. This is not one of thlem. We left after 4 nights although we'd paid for a 7 night "extra vacation".
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- Also Known As:
- Sedona Summit Hotel Sedona
- Summit Sedona
- Sunterra Resort Sedona Summit
- Summit Resort Sedona