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“I was very impressed - well done and look forward to the finished product”

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Drury Inn & Suites Phoenix Airport
Ranked #8 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed 10 September 2011

My family (wife and 3 small children) were connecting through Phoenix to Philadelphia when our flight was delayed causing us to miss our next connecting flight. Rather than search for a hotel in Philadelphia at night we chose to do so in Phoenix in the early afternoon. US Airways provided a telephone number to their supplier for "distressed guests" and we were offered a number of choices ie Fiesta Inn Resort, Comfort Inn, Sheraton Airport etc as well as Drury Inn....I was aware of the Drury chain of hotels (based out of St Louis) but did not know the chain had a Phoenix property(ies). I quickly searched the hotel using Tripadvisor and chose it not knowing exactly what my family could expect but hoping for the best under the circumstances. I wanted a hotel near the ariport for the following day's flight as well as being safe and having useful amenities ie breakfast, free airport shuttle, business center and free wifi. You also are entitled to a complimentary evening "KICK BACK" that includes apetizers, snacks and drinks that could easily be your dinner as well as all the popcorn you can eat together with 24 access to comp beverages.

We booked the hotel with the supplier at the airport and proceeded to the transportation area where we called the hotel and requested a pickup. The shuttle arrived within 10-15 minutes and we were greeted by the very friendly driver and assisted with our luggage. The driver very kindly offered cooled bottle water to my children (temperature was approximately 100 F that day) and returned us to the hotel. The shuttle was efficient and clean and the driver friendly and knowledgable. The hotel is architecturally interesting from the exterior and interior and is currently undergoing renovations by its new owners
that include what appears to be a complete makeover including updated elevators and lobby and breakfast/bar area.

Check in by the assistant manager was efficient and very friendly. We were advised of all available amenities and headed to our room with the assistance of a hotel employee as our children were quite tired at that point given their lenghty trip. The room was very pleasand and clean offering 2 queen sized beds, a desk area with chair, a second chair, a crt tv, 2 phones, fridge and microwave together with 2 alcove areas, one beside the beds and one beside the separate washroom area where there was complimentary coffee and glasses.

The staff were VERY helpful and courteous and I cannot say enough good things about them. For example, we forgot our daughter's blanket in the room and realized that while in the air to Philadelphia. A phone call to my brother who contacted the hotel and arrangements were made to send it to him to pass on to us eventually.

As I am involved myself in the hotel business I understand how difficult it it to operate a property while doing renovations. I suspect that this airport hotel location will do very well once the renovations are completed and word gets out that you receive great value for your travelling dollar with all included amenities that others have referred also. Well done Drury Inn staff. Your hospitality (that is why it is called the hospitality industry) was appreciated and made our travel difficulties somewhat easier to deal with. Thank you Ron

  • Stayed: September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ryk1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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633 - 637 of 660 reviews

Reviewed 25 June 2011

The staff was wonderful. EVERYONE from the front desk, to the cooks, to the maids to the janitor was kind, helpful and smiling. The free breakfast, was buffett style, serve yourself, but very good food. Eggs, sausage, bacon, toast, waffles, biscuts and gravy, fruit, cereals, and yogurt. Free soda/juice anytime of the day or night. Free "Hot Snack" which consisted of hot dogs, chicken fingers, salad, baked potato and the like. Free drinks! 2 free cocktails of your choice, after 5:30pm. Free WiFi, and free use of their computers and printer.

The pool was enjoyable, not the best scenery, but fun for the kids. The lobby was very nice and comfortable. The rooms were, mezza mezzo. They needed better cleaning of the rugs, the furniture was beat up, the sleep number beds were ok, and the tv selections were limited.

All said and done it is a great value for the money.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank mama0pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: August 2017, travelled with friends
Thank laureira
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Reviewed 4 weeks ago via mobile
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Stayed: October 2017
Thank ごんm
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Reviewed 1 October 2017 via mobile
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Stayed: September 2017, travelled as a couple
Thank Niebla85
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Additional Information about Drury Inn & Suites Phoenix Airport

Address: 3333 E University Dr, Phoenix, AZ 85034-7215
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Phoenix
#8 Business Hotel in Phoenix
#12 Romantic Hotel in Phoenix
#16 Best Value Hotel in Phoenix
Price Range: $129 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Phoenix Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Drury Inn & Suites Phoenix Airport is conveniently located off I-10 by Phoenix Sky Harbor International Airport. A free, 24-hour airport shuttle is available. This hotel is centrally located between downtown Phoenix and Tempe, near Arizona State University. Enjoy free hot breakfast and free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites Phoenix Airport
Drury Inn & Suites Phoenix Airport Hotel Phoenix
Radisson Phoenix Airport Hotel
Phoenix Radisson
Drury Inn & Suites Phoenix Airport Arizona

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