I have stayed at this location in the past and enjoyed the facilities, but recently I had the worse customer service ever.
I booked a package stay online and checked the price, dates and package online but didn't print the details or check the email. Big mistake. A few weeks later when I went to print the email to take with me, I was surprised to see that the package on the email was different from what I know I had selected.
I called reservations and spent 30 mins on the phone to be told that the hotel is positive there was no mistake and that I had selected the wrong package and to be more careful in the future. I am livid at the rudest of that statement. I will not ever be staying at this location and have learned a lesson to never trust what you book online, but to check not only the confirmation on the screen and the email since you cannot trust them.More
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