We took a weeklong trip to Arizona a couple of weeks ago. Sedona, Grand Canyon, Page, then back to The Grand Canyon. The last night we wanted to stay closer to the airport so we chose Radisson Hotel Phoenix Airport North. It is conveniently located a short drive from the rental car return complex.
We checked in on a late Thursday afternoon and were greeted promptly and friendly. The lobby and hotel appeared immaculate, and our room was no different. We were very pleased with it. The wireless internet was blazing fast. The only slight issue was that if you wanted a mini refrigerator in your room you could ask for one and pay extra for it. (There were several lined up in the hallway) Since we would only be there one night it was not a big deal at all, I got the cooler out of the car and used the ice machine.
Seeing as we were wrapping up a busy week our plan was to catch up on work emails, eat dinner in the hotel restaurant, and then kick back in the room with a few cold ones. That plan worked out very well. The restaurant was (completely) empty. The service was very good as were the nachos. My burger was decent. I forgot what my wife ordered but she liked it. The fries were really good.
The beds were very comfortable and we slept well. Our flight was not until about 11:30AM and we had a pleasant, fast checkout about 9:30AM. Good thing we left early! It was raining when we were checking out so I pulled the car around front to be under the overhang. We had to rearrange some items in the luggage so I took it out of the car and shuffled.
The woman at the hotel desk gave us printed, easy to follow directions including a place conveniently on the way to top off the tank. The drive was about 5-8 minutes. Once we got to the rental car return I realized I made a BIG mistake! When I was shuffling luggage I placed my laptop bag on the ground leaning against a pole about 25’ outside the hotel’s front door. Inside that bag were our tickets, passports, and GPS amongst other important items.
To say the least I panicked! I called the hotel and the woman who answered the phone (same one who checked us out) said “May I please put you on a brief hold”. My instant reply was “No please!!”. She graciously then asked how she can help me. I told her that we just checked out and I left my laptop bag outside the front door and was babbling something when she said “Don’t worry sir. I have it right here, someone turned it in”. I thanked her and said I’ll be right there.
When I walked in the front door of the hotel she saw me coming and handed me my laptop bag over the counter. I thanked her and bolted back to the rental car return where my wife was waiting. We had no problem catching our flight home to NY. I was extremely impressed with the staff and would like to say THANK YOU again. Our whole trip was great and I would have hated for it to end of a really bad note. Being (very) close to 50 years old and never having done something like that before it is nice to see there are nice people out there.
I would like to also thank the person who turned in my laptop bag. That was a great thing that you did and I truly appreciate it.
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- Also Known As:
- Radisson Phoenix
- Phoenix Radisson
- Radisson Hotel Phoenix Airport Arizona