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“Really Wanted To Love This Resort” 4 of 5 bubbles
Review of JW Marriott Phoenix Desert Ridge Resort & Spa

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JW Marriott Phoenix Desert Ridge Resort & Spa
Ranked #10 of 177 Hotels in Phoenix
Certificate of Excellence
Dallas, Texas
Level Contributor
186 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Really Wanted To Love This Resort”
4 of 5 bubbles Reviewed 20 March 2012

On first glance this resort has everything you would want. Beautiful street appeal, inviting lobby, wonderful pools and "lazy river" and appealing guest rooms. After a few days we began to question the lack of an acceptable "turn down" service, quality of bedding (especially the pillows) and overall cleanliness of our room. Sheets were stained and not changed regularly. Be sure to ask for rooms facing the pools and golf course for the better views.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,395 reviews from our community

Traveller rating
    1,493
    640
    171
    51
    40
See reviews for
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821
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (583)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Columbus, Georgia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

Stayed for a week, with ours friends, at this incredible resort. The condos are beautiful & the pools are awesome!

  • Stayed July 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank debihearn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cortlandt Manor, New York
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 11 March 2012

Lovely place, great service, food at conference great, nice rooms,spa was incredible,only negative was thin towels

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rskny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 10 March 2012

Enjoyed my stay at this beautiful resort. The spa was wonderful and the hotel staff was very friendly and accommodating.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sherri399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLC
Level Contributor
134 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 10 March 2012

This hotel is all that I have come to expect from JW resorts.
Clean well kept property with great service.
Came for a seminar so I can't speak to many of recreation amenities but the hotel is great. I had a small issuenat check-in and the desk manager went above and beyond to make it right,,

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank s20mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Property: JW Marriott Phoenix Desert Ridge Resort & Spa
Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Phoenix
#3 Spa Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
Price range (per night): $387 - $882
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Official Description (provided by the hotel):
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott

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