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All reviewsfront deskbasketball courtfull size fridgelight dinnersmall kitchenbreakfast and dinnerhome away from homeexcellent staygreat place to staywithin walking distanceexcellent hotelshopping and restaurantscomplimentary breakfastspring trainingdefinitely stay here againrooms are cleanroom was large
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Reviewed 4 April 2018

Basketball hoop was broke, was there for 4 days no attempt was ever made to Repair. Volley ball landed on roof, (only 12 feet tall and on edge of court) asked staff several times to retrieve. It took them 5 hours.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank wweverett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We stayed 3 nights at the hotel. Rooms are nice and big with kitchen. Beds are small and hard.
Pool area is nice but chairs need to be fixed.
Breakfast is good.
Few restaurants within walking distance.

Stayed: April 2018, travelled with family
Thank Teresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

I highly recommend the Homewood Suites in Happy Valley. The location is right off the freeway making travel to destinations around town, quick and easy. Staff was friendly and helpful at check-in and during our stay. The rooms were modern, clean, and well suited for family travel.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank mpat2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Spent a lot of time here and it was adequate. The staff was very good, but there were a couple of nagging issues. Number 1 was the guide portion of the TV consistently DIDN'T work. I think may 10 days out of 60 it worked. I gave up complaining. They did give me a bunch of Hilton points, but what good are those really? I'm a Diamond member now, but that only gets you some extra water and a nicer greeting. Oh wait, a special parking spot too. . .

Another issue was the food. Breakfast at any Hampton Inn is generally better, and dinner--well, it was marginal at best. If you don't drink beer or wine, you get watery cool aid or watery pink lemonade. The salad bar is pretty minimal. I guess beggars can't be choosers, but I think there are better options available. While I'm sniveling--the hot tub chemicals were often WAY to intense, the hot tub was broke for awhile (they did arrange for usage of the Hampton Inn's hot tub).

Location was what drove the decision to stay here and it's not a bad hotel. I rated it average, not bad, awful or despicable.

  • Stayed: February 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank MannyLiestold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

This is a large hotel, often (from our experience in a seven-night stay) crowded with families, etc. It's the kind of place that with poor oversight or guest relations could be chaotic, uncomfortable, and uninviting.

But its superb staff pulls it off. It's not one of those places (such as our last stay at a Staybridge in Tucson) where guests easily get to know the staff, and the staff pays special attention to long-staying guests. But everyone is pleasant and highly efficient.

There are many, many attributes that I'll list first, then mention three small nits, none of which is sufficiently annoying to lower my outstanding rating.

Positives:

— great northside-Phoenix location, just off I-17 but off in a quiet area

— cozy rooms, comfortable beds, fine pillows, including soft ones

— excellent and thorough housekeepers, who keep the hotel sparkling-clean

— generous breakfast, including moist eggs and always three or four fresh fruit (including oranges, bananas, apples, and either strawberries or blueberries)

— excellent free evening "social" with, along with good grub, wine as well as beer in large, frosty glasses

— more than usual activities for kids — we see them and their parents borrowing basketballs and other games and equipment each morning

— a generally quiet lobby and breakfast area, with only distant, subdued music (many hotels instead erroneously think loud pop music with annoying lyrics boost spirits or sales)

— lots of large, well-maintained luggage carts — a blessing to travelers like us who have tons of stuff to bring in and out. If (as we did) you show up late and inconsiderate guests have hoarded all the available carts in their rooms, ask and the clerk will likely do what a cheerful fellow named Edward did for us — go next door to the Homewood's sister property, a Hampton Inn, and borrow one for you)

Now the nits, at least two over which the hotel has little or no control:

— because the hotel (and the adjoining Hampton) are very large, the parking lots quickly fill to capacity, especially on weekends. You may find yourself schlepping a very long distance to and from your car. More irksome, whatever profit-oriented executive first designed the hotel allotted exceedingly narrow parking spaces, which are a bane to SUV drivers (like us) and those in adjoining spaces. Getting in and out of the vehicle can be a challenge worthy of a circus escape artist.

— there is a paucity of two-bed suites in the hotel for some reason. While the king beds are sufficiently enormous to allow comfortable sleep for two partners most nights, many guests prefer separate beds for assured peaceful sleeping.

— What IS under the hotel's easy control is one alarming aspect of the breakfast spread: There are four generous dispensers of breakfast cereal, but EVERY ONE of them is the sugary variety, including Frosted Flakes and honey-coated Cheerios. Has the hotel not heard about the nation's obesity and diabetes epidemics? This property and every other one should include non-sugary cereal options for guests, including parents who watch their own and their children's sugar intake.

Other than that, this is a superb property worth seeking out.

Room Tip: Find one on the first floor or up the elevator closest to the parking lot if possible.
  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank TedinTakpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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