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Reviewed 6 April 2018 via mobile

Absolutely horrendous service. The bellhop gave away bags to the wrong driver who did not have a ticket. Bags with laptops and medications were taken away and on a flight out of Arizona.
The front desk offered no compensation or help besides "will try to return bags ASAP"
Disgraceful

Date of stay: April 2018
Trip type: Travelled with family
3  Thank Judah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this reviewResponded 7 April 2018

Dear Judah D

We understand that you have already spoken to our team and that the third-party transportation company has expedited your items to you in effort to resolve the situation. We are sorry for the inconveniences that occurred when you visited.

Respectfully,

Sheila Foley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This is a great property. Staff very good. Good location. Golf course just okay - not worth the greens fee - play elsewhere. Our suite was really large. Food in restaurants was quite good.

We have also stayed in Boulders. Liked the Boulders a bit more because it was out of hustle bustle.

Date of stay: March 2018
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this reviewResponded 5 April 2018

Dear Bill K

Thank you for sharing your feedback with us! We value your opinions and thank you sincerely for staying with us. We are glad that you did enjoy your time and hope that we get to see you again in the future.

Respectfully,

Sheila Foley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Do not expect good service. It is slow and inexperienced people who lack an understanding of the customer and anticipating their needs or wants. The Wright history is beautiful but the maintenance is mediocre so it is a but run-down. It has a great pool slide -- my 5-year-old was in heaven!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank 625worldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this reviewResponded 5 April 2018

Dear 625worldtraveler

We are so sorry to hear that your visit was not what we would want for any of our guests to experience. We hope that you know that this is not a representation of our service culture. The feedback that you have provided will be shared with our team to ensure other guests do not have the same experience. We are happy that your little one enjoyed the slide and we do hope that you consider visiting us again in the future. Thank you for sharing with us.

Respectfully,

Sheila Foley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Beautiful property with poor customer service, misleading website, and should score a 2 out of 5 on quality. Website states that a steel drum band and movie night for family at pool during Spring Break in March. Nope. Pool frequently ran out of towels. Staff handled seating accommodations poorly. Anyone arriving at pool after 10:45 AM had nowhere to sit. Food was marginal at best and not kid friendly Buyer Beware. Expensive and not a quality resort.

Date of stay: March 2018
Trip type: Travelled with family
Thank Mobile764496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this reviewResponded 5 April 2018

Dear Valued Guest

We are troubled to hear that your experience was disappointing when you visited. We are so sorry for any miscommunications that occurred causing an inconvenience for you. We do appreciate you sharing with us, so that we can work to improve. Thank you again.

Respectfully,

Sheila Foley

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Reviewed 3 April 2018

I stayed at the Arizona Biltmore with my family for my birthday. The hotel is so beautiful both in the day and in the evening. The entire staff was amazing they could not do enough to make this a special birthday. Even though the hotel was completely full they went above and beyond!! We stayed in the concierge part of the hotel, Susan was the nicest and most kind person, making sure that all of our needs and requests were met. I would not hesitate to return to this beautiful resort, thanks for making my stay so special.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank tch450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this reviewResponded 3 April 2018

Dear tch450

Thank you so much for choosing the Arizona Biltmore to celebrate such a special day! It is heartwarming for us to hear that you felt so very special and enjoyed the resort and your time so much. This is how we hope for all of our guests to feel. We cannot wait to welcome you back very soon!

Respectfully,

Sheila Foley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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