We eat at this Applebees at least once a month when down for the winter. Have never had a problem in the 10 years we have been snow birding in Mesa. On our way to our place from the airport, I called in a take out. Upon arrival at home, a few things were missing, no problem, we called and were to pick it up next day. We were so tired only ate the appetizer. Next day we picked up the missing items and given a complimentary very rich chocolate cake/brownie type thing. While eating our ribs, we discovered they were not the correct ones. Went back the next day and after explaining it to a different manager she offered two replacement meals. I told her I only wanted the $3 extra I paid for the different rib but she insisted she wanted to make it right and took my order for another set of the 2 for $20 meals complimentary. Wow, now that was customer service and will surely take us back as long as we are here in Mesa, during the winter, altho we also hit Applebees while on the road traveling. They are accessible in most towns we travel thru.
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