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Reviewed 29 December 2016

We were initially told, in spite of having reservations and being Thousand Trails members, that we could not be accommodated, as our trailer was "too small". The manager agreed with this until another staff member came by and realized the situation. Once they realized their error, everyone was very nice and helpful, but it was very discouraging arriving on a holiday weekend, and being told that we couldn't stay. I had to ask for help finding other accommodations, and was just handed a brochure.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EncoreThousandTrails, Guest Relations Manager at Mesa Spirit RV Resort, responded to this reviewResponded 31 December 2016

Dear Michael B,

Thank you for your review of Mesa Spirit RV Resort.

We regret you did not have a good experience during your most recent stay and apologize for any inconveniences upon your arrival.

Treating our customers well will always remain a top priority. Glad your concerns were addressed quickly.

We always strive to provide a great customer experience for our guests, so feedback like yours is appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2016

the service we received was great and we had a very nice R.V. lot when we had trouble getting the dump to work to empty our tanks we got the help we needed right away and they were very friendly. we enjoyed our stay and would recommend this to our friends.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank duwaynesandyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2016

Kim Schlig that manages the sales and rental of the Mesa Spirit Rv properties is a real gem. We have stayed at the resort on and off for six years and Kim has always found the best rentals on short notice. Recently we purchased a park model and Kim was more than helpful in showing us the available models and when we decided on a model to purchased she did whatever it took to make our move go very smooth. Thank you Kim for all the help.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank Nettie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2016

The people living in this park are great and always helpful, unlike the front counter personal who at times seem confused and they never get back to you when you have ??? they can't answer. There seems to be different rules for people staying in the park and camp workers who also live in the park re vehicle parking and amount of space used for parking and unit sizes in the sites. Mainly clean one hot tub had scum floating in it one day.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2016

The sites are good size and have 50 & 30 amp service. The sizes are dirt/rock level with a concert area for vehicle and chairs, etc. There don't appear to be any picnic tables. The bathrooms are clean as are the laundry rooms. We didn't participate in activities but there appeared to be many to pick from. Very large park and in a good location for shopping. one really nice thing is they guide you to your spot and help you park. Major plus. They sell ice and water you dispense in a bottle. There are some park models in the park as well, but still plenty of RV spots. I see a comment about no a/c in the laundry facility, I did not experience that. The rest room was air conditioned as well. We'd stay here again.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wheretonext123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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