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All reviews mesa gateway airport free dinner cold breakfast close to the airport early flight the shuttle driver rental car stay at this hotel again biscuits and gravy free shuttle room was large room was clean and comfortable very nice hotel easy access housekeeping staff nice pool waffles
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Reviewed 8 September 2018

We had a late night flight arrive at Mesa Gateway Airport and choose this hotel to stahy the night. Be aware their shuttle stops at midnight, so if you flight is delayed as our's was you can take lyft or a taxi...only about a $5.00 fare. The hotel looks brand new though I was told it was several years old. Clean, fresh and very nice. The staff was friendly.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 21 December 2018

Wow thank you Susan! Our area/airport shuttle provides extended hours to accommodate passengers flying in and out of Mesa Gateway but unfortunately we do not shuttle past midnight - however, there are inexpensive alternatives as you mentioned :)

It's great to hear you thought our hotel was brand new!! We take pride in our property and maintain it to the best our our abilities.

Thanks again!

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Reviewed 6 September 2018

We discovered a pair of soiled men's underwear in the bathroom a few hours after checking in. (Don't think they were there earlier). We were advised by hotel staff that our room door sometimes didn't lock properly. A different set of keys was made and we were assured no one would have access to the room, which quieted our fears somewhat. The kids were asleep, so we decided to stay and address with management later. The following morning, a man pushed open the door and entered our room carrying his breakfast. We believe the room was possibly being used by guests who knew the door didn't lock properly. In addition, we couldn't get the TV/remote to work even after replacing remote batteries. The room had a distinct smell of urine, as well. At the very least, housekeeping was severely lacking. Front desk claimed they could make no other arrangements for us, but would report to management. It has been four days since the incident, and we still have had no contact with the hotel management. Best Western corporate has been in contact after a complaint was filed there, but they claim they cannot issue a refund and referred us again to the manager of this property. Still waiting....

Date of stay: September 2018
2  Thank BS T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 21 December 2018

Wow, I'm very surprised and disappointed to read this review. Our hotel features heavy, commercial fire doors for all of our rooms that automatically close and lock upon entering including the added security features of a deadbolt lock and security latch. It is our protocol that if there ever is a problem of that magnitude with one of our guest rooms that we move our guest to a different room to ensure safety and comfort which is what you expect when staying at a hotel. Best Western International has protocols as well to ensure their hotels are providing the services and security required to uphold Best Western standards and I can assure you, our property does abide by those standards and in some cases goes above and beyond for our guests.

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Reviewed 30 August 2018

This is located right on Power Road off the freeway so there is easy access to many places in Gilbert or Mesa. Many places to eat around the hotel, places to shop and two movie theaters either 4 miles or 7 miles away. The breakfast is very good.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank rj1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 21 December 2018

Thank you for your kind review, we appreciate it!

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Reviewed 24 August 2018

The room was large, breakfast and dinner were great and complimentary with a free drink. The rooms were clean, as was the pool. The employees were all friendly, and happy to answer all questions. I will stay at this hotel again.

Date of stay: August 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paradise244313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 21 December 2018

Thank you for your wonderful 5 star review!! We appreciate you being our guest and we're glad you enjoyed your stay, our staff and our complimentary amenities :)

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Reviewed 20 August 2018 via mobile

We stayed here for 4 nights while our home was remolded from flooding and it was great . Super affordable , breakfast was great , clean quiet room , housekeepers were super friendly and did a great job ! Every bit of checking in to checking out and daily life in between was wonderful ! Housekeepers "got it " , saw I had a clan of kids and always left extra towels ( daily swimming in the cold wonderful pool and showers for 6 people) extra cups , didn't "super clean " our room , I mean with 5 kids ...they appropriately and perfectly did what was needed . Even on the weekend it wasn't loud , we were able to have our sleep schedule and sleep from 8p to 7am without disturbance. Highly recommend it and will to all incoming friends and family . Thank you !

Date of stay: August 2018
Trip type: Travelled with family
Thank Megan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this reviewResponded 21 December 2018

Thank you so much Megan, we appreciate your review and we enjoyed welcoming your family. Thank you for choosing us to be your home away from home for a few days and please visit us again any time you need a place to stay!

All the best,

Jennifer B.

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